Words & Banter

Soft Skills: Essential For The Workplace. Essential For Life!

When Red first heard Black talking about the importance of "soft skills," she didn't even know what she was referring to, let alone that they would be important to her life. So, Black explained that it was a term used to describe intangible but essential skills, such as critical thinking and problem-solving, communication, and conflict management.

Red, trying to be sarcastic, then asked if there was such a thing as “hard skills". Black, matter-of-factly, told her those are tangible and technical skills such as computer skills.

Of course, Black couldn’t pass up an opportunity for sarcasm. She explained that although there’s consensus about the importance of soft skills, there’s debate about what they should be called. Her favorite? When we were developing our soft skill curriculum, the Texas Education Agency (TEA) called them "21st Century Skills" … although she's old enough to remember they were important in the 20th Century, too.

But would anyone call them “Mom Skills”? Well, Red couldn’t help but remember the time Black told her, “Your job is every bit as demanding as a corporate position, and, in fact, you use many of the same skill sets.” Not something Red could ever have imagined, but it made sense once she better understood what soft skills are and how they are used. But then Black took it a step further,


Soft skills are transferable — between your personal life and the workplace (and from industry to industry). If you recognize that interpersonal relations have existed since Adam and Eve (or “caveman” days), technical skills are constantly changing, and there is no way to predict the careers of the future … it is easy to see why soft skills will always be needed.

It's funny, but now that Red’s familiar with soft skills, she not only recognizes them in day-to-day living but sees the impact they have (and the problems caused when they’re lacking). That’s why this website not only has SOFT SKILLS as a LIBRARY topic, but explains why it’s one of Black's Passion Projects.

Here are some of our favorite posts showing how soft skills affect us on a daily basis (OK, the Ferrari one about negotiating skills may not affect many people, but the message will):

Photo by Lynda Sanchez on Unsplash

It's a running joke in my family that the only reason I go to the movies is for the popcorn. And while that isn't 100% true, it's probably close, as I can't remember a time when popcorn wasn't an essential part of the experience.

I can still remember seeing Mel Brooks' "Young Frankenstein" when it was first released (in 1974) at the Massapequa movie theater, which was literally at one end of an old strip shopping center. It bore no resemblance to today's multiplex cinemas, and the concession stand offerings were very limited. It was dark and a bit dingy, and the seats were old and uncomfortable. But I didn't care because the popcorn more than made up for it. And while I sat through multiple showings of the movie (it's still one of my favorites), I was grateful my dad had given me enough money to buy multiple popcorns, as in those days there was no such thing as the big bucket, let alone free refills.

Fast forward, and some things never change...

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Photograph Courtesy of KIPP Houston Art School

Every time we see the photo above of our "guinea pigs", it brings back such fond memories. You may be thinking, "What? Are they calling those students guinea pigs?!" Well, actually, yes. And before you think ill of us, please know that we use the term with great affection, deep gratitude, and utmost respect. And these eight amazing seniors from the Class of 2010 know that's our nickname for them because ...

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Red loves to stop and reminisce. Black prefers to look forward.

But even Black will admit that sometimes there’s value in looking back — it reminds us where we came from, the detours and roadblocks we have managed to navigate, and that we may be stronger and more capable than we give ourselves credit for. Sometimes, it’s a lesson learned. Sometimes, it’s a memory that reminds us what’s truly important.

But Black has one caveat (and it's one of her favorite car analogies) …

If you decide to look back, keep it in perspective. There's a reason why windshields are so much larger than rearview mirrors.