Over the last month or so, I have been contacted by various people and organizations wondering how I managed to "teach" my 40+ year-old-sister about personal finance. (Yes, you can teach an old dog new tricks, especially if you are an even older dog.) It seems everyone is looking for a step-by-step guide or even lesson plans, but I realize the key to making smart financial decisions is to learn to talk to yourself. And then, if appropriate, expand the conversation to your significant other and/or family.
Upfront disclaimer: I am not a financial expert or a self-help guru. My sister had a crisis, and I did the best I could to help her. (OK, so I also turned it into a book, but that was because I thought it would make a good sitcom.) Which meant, much to her dismay, instead of giving her "answers" … I gave her questions. Lots of questions.
At the time, although Red and I love lists, I did not give her a list of questions, instead asking them when appropriate. However, I recently decided to compile a list of questions – some are ones I have asked my sister, some I have asked myself, while others appear in workbooks and curricula we developed for others. Different questions will resonate with different people, and you may come up with your own. (I did not include the entire list, as even I found it overwhelming.)
I appreciate that you may not want to answer these questions. So, how about a compromise? Just read through them. And, if you decide to answer any of them, you choose whether to talk to yourself, create a Word document to capture your answers (whether or not you ever plan to look back over it), or "journal" it.
The only rule? If you decide to answer a question, answer it honestly. And, if you do not like your answer, think about what you can do to change your behavior so that in the future you have a different (hopefully, better) answer.
QUESTIONS
- When Red initially tries to avoid learning about money, she uses the cliché "Ignorance is bliss," and I point out that "Ignorance is ignorance." Do you avoid money topics? If so, what is your reasoning?
- Have you ever felt overwhelmed (and frustrated) by a financial topic? Why? Was it the terminology? Did you think you needed a finance degree?
- Do you think being able to talk (not argue) about money is important in a relationship? Why is money such a difficult topic to discuss?
- Do you think your life would be different if you had a better understanding of personal finance? Why?
- Think of three childhood memories that involved money. Do they remind you of any current money behaviors?
- Think about the past and come up with five wonderful memories. What, if anything, did they cost?
When we talked about how to change other people's minds in To Change Minds … Change Your Approach?, Red was shocked to learn that Black, her highly pragmatic (albeit extremely sarcastic) sister, who often thinks of disagreements as sport, actually suggested using approaches that seemed more in keeping with Red's "style" as a warm and fuzzy mom, who goes out of her way to avoid conflict.
Of course, that led to us talking (initially, Black thought Red just wanted to bask in the light of being right, but quickly realized that the straight-A student wanted to understand the approach better), and we ultimately created the following list because we both love lists.
We don't think of this as a definitive list, but we agree that you can't go wrong using any/all of the following approaches or (as Black would say) strategies … whether you're trying to change someone's mind or simply better understand their position.
- R-E-S-P-E-C-T
Aretha Franklin said it best … and respect should be part of everything we do. Everyday. Unfortunately, it seems to have gotten lost somewhere. It's ok to disagree, but if we'd treat one another with respect, we'd all be less defensive — and more open to understanding what we each think (and why). - See Another Side
It's human nature to trust people who are like us or who see things the same way we do, and it can be difficult to understand different perspectives. Too bad Aretha didn't sing E-M-P-A-T-H-Y, but there's a reason for the expressions, "Don't judge a man until you have walked a mile in his shoes" or "There are two sides to every story" (although Black will argue there are at least three, and often more). Want the best way to understand another person's perspective or opinion? Ask them. And then listen. - Seek Common Ground
Have you ever started talking with someone new and found you had something in common? Or have you ever been arguing with someone and suddenly found that you agree on something? Finding common ground can create a feeling of connection and comfort — sometimes even satisfaction or surprise. And even if it’s something small, that’s often enough to build on. So, look for it. - Remember, You're Not In A Courtroom
So often, when trying to change someone’s mind, the tendency is to present your case as if you’re in a court of law defending your position while shooting down the opposing side. Our mom used to take that to the extreme, to the point that Black would start conversations with her by saying, “You are right. I am wrong. What is the topic?” The problem is that rather than starting from a place where you might be able to meet in the middle, it immediately puts each side in an extreme position. And all we can say is … good luck with that. - Leave A Way Out
Have you ever been in a situation where you were certain you were right, and then during the conversation, realize that you might not have considered all the issues, or you may have been missing an important detail? Some people are better at dealing with that than others. (Black will merely say, "Fair enough.") Others will hold their ground because they're afraid they'll look stupid or weak if they "give in". If you're trying to change someone's mind, you need to make sure there's a graceful way for that to happen. - Emotion Overrules Facts
In fact (pun intended), changing someone's mind is one of the rare situations when Black believes that Red's warm-and-fuzzy approach may be more effective than her own Vulcan-like approach. People often make decisions emotionally and then evaluate the evidence. And often, once a decision's made, people may resist believing "opposing" evidence or even "interpret" the facts so that it supports their decision. So, facts matter, but how you present them may matter even more. - Start With A Story
We're a storytelling society. We remember stories long after we've forgotten facts and figures. And we remember what we've experienced more than something we have read or heard. It's the power of stories. So, we end our list with an idea of where to start the conversation if you want to change someone's mind: tell a story, give an example, conjure up a memory of an experience … anything that will make the topic relatable and provide an emotional foundation on which you can build.
WARNING: Although this post is about ways to approach changing someone's mind … keep in mind that it's a two-way street. If you truly listen and remain open-minded, you may, ironically, find yourself changing your mind.
Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| | In some ways, it seems like decades ago that my husband got fired. In other ways, it seems like yesterday. I had never felt so scared. So confused.So out of control. I thought he’d work for the company where he had been for years until he retired, and by then we’d have a second home and would live happily ever after. It never occurred to me that anything could change that plan. Everything seemed perfect. Then, seemingly in an instant, the future I had counted on disappeared. And my life became a living nightmare. |
| Yes, and as I told you at the time … you needed to calm down. I said that a lot. Still do. Anyway, I remember telling you to take a deep breath … and that you would get through it. And, you did, although you constantly questioned whether you could. |
- Your life can change in an instant. Can you be prepared? How can you plan for the unknown?
- What are other unplanned life events?
- What's one thing you can control when life feels out of control?
Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| I need to vent! Between work and family, I'm constantly busy. And I feel like I'm always needed by someone for something! Which normally is ok, as that's my life. But sometimes all the everyday things keep piling up to the point it’s overwhelming, and I feel totally stressed. I just need some time alone! | |
| | No, you need time away. |
| Same thing. | |
| No. Not really. “Time alone” means without anyone with you. So, running errands without the girls or working alone in your office would be time alone. But, what you need is … “time away”. In other words, time with no other objective than doing something for yourself. Even if that is doing nothing. |
- When was the last time you did something by yourself that was just for yourself?
- Is taking "time away" selfish?
- Can knowing you have blocked off "time away" help with managing stress today?

