Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| When I first heard the term "digital literacy," I wasn't exactly sure what it meant, but I'll admit that I feel like a dinosaur when it comes to technology, and usually turn to my daughters for help. I don't know if it's just generational, but I'm intimidated by my computer, and although I can do the basics, any time things go "wrong", I default into panic mode, followed by feeling lost and frustrated. And the thought of buying a new computer? Well, it gives me a headache — not only the cost but especially learning how to use it. And if I lose internet service, I feel disconnected from the world. (I guess that can sometimes be a good thing.) Then there's my cell phone, and I admit that smartphones often make me feel stupid. I remember when phones were landlines, and cordless was a big deal. Now I'm walking around with a small computer that also makes phone calls and takes photos. I've learned how to text, load some simple apps, and even how to set the alarm clock, but that's about it. |
| I know us "older" people think younger people are technology-savvy, but many are merely technology-dependent, which is very different. Technology is much more than access and setup. Being able to use computers, smartphones, and the internet covers a wide range of "basics" (such as emails and other communication tools, web browsers, and search engines), and there are specific computer skills that improve our productivity (such as word processing and spreadsheets). Plus, you often need web conferencing skills (like Zoom or other audio and video applications) to interview for a job. But, that is only the beginning. Since we live in a digital world, we need the skills to find and analyze information, and also make sure it is accurate and credible. (What is that adage, "Garbage in — garbage out"?) However, it is not only finding the right information, it is then knowing what to do with it. Including what and how to share. |
THE CONVERSATION STARTERS
- How would you describe digital literacy? What skills do you think are necessary to manage daily life? To be successful in the workplace?
- Why does using technology correctly seem so daunting?
- What do you think is the best way to learn about technology and become digitally literate?
- How do you decide whether online information is accurate and credible?
P.S. – You might be interested in this animated video on Research & Analytical Skills we did as part of a soft skills series for The Greater Houston Partnership's UpSkill Houston initiative.
Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| I don't know the origins of #GivingTuesday, but it apparently gets bigger and bigger every year. And I'm not surprised. Having a day that makes you stop and think about others, and what you can do, whether it's a donation of money or time, is so powerful. Not only for the recipient, but for the giver, as there's nothing that compares with feeling you're helping to make a difference in the lives of others. | |
| | As I have often said, my decades-long involvement with The Make-A-Wish Foundation does far more for me than I do for them. It is my reality check on life and my constant reminder of what is important. I may not be able to cure the kids, but the fact that I can make their lives, and their families' lives, a little better by helping grant wishes is the least — the very least — I can do in return. But, there are so many organizations that need help. And, not just in terms of money. |
THE CONVERSATION STARTERS
- If you can't afford to donate money to your favorite charities, what are other ways to give back?
- There are so many good causes and worthwhile charities that need help. How do you decide which to support?
- Obviously, donating to the causes you care about benefits the charities. But what positive effects can it have for you?
When we talked about how to change other people's minds in To Change Minds … Change Your Approach?, Red was shocked to learn that Black, her highly pragmatic (albeit extremely sarcastic) sister, who often thinks of disagreements as sport, actually suggested using approaches that seemed more in keeping with Red's "style" as a warm and fuzzy mom, who goes out of her way to avoid conflict.
Of course, that led to us talking (initially, Black thought Red just wanted to bask in the light of being right, but quickly realized that the straight-A student wanted to understand the approach better), and we ultimately created the following list because we both love lists.
We don't think of this as a definitive list, but we agree that you can't go wrong using any/all of the following approaches or (as Black would say) strategies … whether you're trying to change someone's mind or simply better understand their position.
- R-E-S-P-E-C-T
Aretha Franklin said it best … and respect should be part of everything we do. Everyday. Unfortunately, it seems to have gotten lost somewhere. It's ok to disagree, but if we'd treat one another with respect, we'd all be less defensive — and more open to understanding what we each think (and why). - See Another Side
It's human nature to trust people who are like us or who see things the same way we do, and it can be difficult to understand different perspectives. Too bad Aretha didn't sing E-M-P-A-T-H-Y, but there's a reason for the expressions, "Don't judge a man until you have walked a mile in his shoes" or "There are two sides to every story" (although Black will argue there are at least three, and often more). Want the best way to understand another person's perspective or opinion? Ask them. And then listen. - Seek Common Ground
Have you ever started talking with someone new and found you had something in common? Or have you ever been arguing with someone and suddenly found that you agree on something? Finding common ground can create a feeling of connection and comfort — sometimes even satisfaction or surprise. And even if it’s something small, that’s often enough to build on. So, look for it. - Remember, You're Not In A Courtroom
So often, when trying to change someone’s mind, the tendency is to present your case as if you’re in a court of law defending your position while shooting down the opposing side. Our mom used to take that to the extreme, to the point that Black would start conversations with her by saying, “You are right. I am wrong. What is the topic?” The problem is that rather than starting from a place where you might be able to meet in the middle, it immediately puts each side in an extreme position. And all we can say is … good luck with that. - Leave A Way Out
Have you ever been in a situation where you were certain you were right, and then during the conversation, realize that you might not have considered all the issues, or you may have been missing an important detail? Some people are better at dealing with that than others. (Black will merely say, "Fair enough.") Others will hold their ground because they're afraid they'll look stupid or weak if they "give in". If you're trying to change someone's mind, you need to make sure there's a graceful way for that to happen. - Emotion Overrules Facts
In fact (pun intended), changing someone's mind is one of the rare situations when Black believes that Red's warm-and-fuzzy approach may be more effective than her own Vulcan-like approach. People often make decisions emotionally and then evaluate the evidence. And often, once a decision's made, people may resist believing "opposing" evidence or even "interpret" the facts so that it supports their decision. So, facts matter, but how you present them may matter even more. - Start With A Story
We're a storytelling society. We remember stories long after we've forgotten facts and figures. And we remember what we've experienced more than something we have read or heard. It's the power of stories. So, we end our list with an idea of where to start the conversation if you want to change someone's mind: tell a story, give an example, conjure up a memory of an experience … anything that will make the topic relatable and provide an emotional foundation on which you can build.
WARNING: Although this post is about ways to approach changing someone's mind … keep in mind that it's a two-way street. If you truly listen and remain open-minded, you may, ironically, find yourself changing your mind.
Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| | In some ways, it seems like decades ago that my husband got fired. In other ways, it seems like yesterday. I had never felt so scared. So confused.So out of control. I thought he’d work for the company where he had been for years until he retired, and by then we’d have a second home and would live happily ever after. It never occurred to me that anything could change that plan. Everything seemed perfect. Then, seemingly in an instant, the future I had counted on disappeared. And my life became a living nightmare. |
| Yes, and as I told you at the time … you needed to calm down. I said that a lot. Still do. Anyway, I remember telling you to take a deep breath … and that you would get through it. And, you did, although you constantly questioned whether you could. |
- Your life can change in an instant. Can you be prepared? How can you plan for the unknown?
- What are other unplanned life events?
- What's one thing you can control when life feels out of control?
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