| Thanksgiving’s my favorite holiday, although it’s hard because Natasha’s living in England. But I can’t wait for Sawyer to be home from college, and since she and her friends love our new (or at least new to us) pool table, I’m looking forward to them hanging out at our house. |
| That means there will be more people to enjoy your decorations throughout the house. Do you still put the big inflatable turkey out front? |
| Of course. He’s my favorite inflatable and has been on our front lawn since right after Halloween! If it was up to me, and the homeowners association wouldn’t send me a nasty note, I’d have him up year-round. And I don’t expect you to remember, but years ago, I pared down the number of decorations I put up inside the house. Just enough to make it festive, but not overwhelming in terms of set-up and take-down. |
| And, if I remember correctly, you also pared down your traditional Thanksgiving dinner. Or, at least, the homemade desserts. Are you going back to being excessive now that Sawyer may have friends over? |
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| I always make too much food, and this year will be no different, even though in the past, it was also so I could give Mom lots of leftovers. This year will be our first Thanksgiving with her gone. |
| I am sure it will hit you at strange moments throughout the day. Especially when it is time to deal with all the leftovers. |
| Well, it’s not like you’ll take them. You barely like any of it to begin with. |
| Look, I am not a fan of holidays and liked being able to use COVID as my excuse for staying home. And, even though I dislike turkey, I always enjoy the Honey Baked Ham and take a few slices home. |
| Technically, since you buy the ham and I merely pick it up and serve it, you should take all the leftover ham home. But since Sawyer and I both love it, we’re glad you don’t. |
| Using that logic, I should take home all the leftover pies I bring from Whole Foods. Even though I am not a fan of pies. |
| Well, everyone else loves them, and it takes away the guilt of me not making everyone’s favorite desserts. |
| I find it funny – you cook all day and even make multiple types of potatoes so everyone can have their favorite, yet feel guilty about store-bought pies that everyone loves. Years ago, I used to run away from home to avoid celebrating the holiday and never felt guilty. |
| I forgot about that, as it was before I moved to Texas. I never knew whether you were trying to avoid celebrating Thanksgiving or your birthday since they fall so close together. |
| Both. And, especially when my birthday fell on Thanksgiving. |
| This year your birthday falls on Black Friday, which seems so appropriate. Although, like every year, we’ll struggle to find something to get you. |
| I have given up trying to tell you that you do not have to do anything. |
| Yes, but you hit 65 this year. It’s a biggie. |
| Ok, then how about we celebrate by starting a new tradition, and deliver pies to your local nursing home or assisted living facility? It would be a great way to make me feel young. Or, at least, younger. |
| That’s funny. I used to bake cookies and brownies for the girls to give as Christmas gifts, but I’ve never thought about delivering them to total strangers. Plus, since Mom’s birthday was at the end of November, if we did it around Thanksgiving, it would be a great way to honor her memory. |
| Is that not the true spirit of Thanksgiving? People may debate its origins, but it is about giving thanks. The traditional feast “replicates” the Pilgrims celebrating their good fortune by sharing their food and crops with the Indians. |
| Says the woman who doesn’t cook. And never has people over to her home. |
| But, neither is required to appreciate what you have in your life and share it with others. |
| Good point. I think we sometimes get so wrapped up in the shopping and cooking that we forget the true meaning of Thanksgiving. |
| Which is why having meaningful traditions is important. They work as reminders. |
| Then I’m not sure I should admit one of my favorite Thanksgiving traditions. |
| Do I even want to know? |
| Probably not. I wake up, turn on “The Godfather” movie marathon on TV, and start cooking. I love the break from my normal routine and having the freedom to cook all day, coupled with the feeling that it means fall’s here, even if the weather’s still warm. |
| It sounds like you are appreciative of the day. So, that is a step in the right direction. Plus, the movies are about family. And, include family meals. |
| Yes, but even you, who I know loves to connect dots that seem to be unrelated, can’t tie the Corleones or The Godfather movies to the Pilgrims! |
| Really? But I believe, to paraphrase Don Vito Corleone, the Pilgrims made the Indians an offer they could not refuse. |
| Clever! Especially as that may be the most memorable line from the first Godfather movie. So, I’ll make you an offer you can’t refuse … we’ll have Thanksgiving dinner late enough that you’ll have most of the day to work on Red & Black in uninterrupted peace and quiet. |
| Deal. And, I give thanks that you remember that is my Thanksgiving tradition. |
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| Why does everything have to be such a struggle? Even a simple phone call to a doctor’s office. I don’t know whether it’s because I’m tired or getting older, but I just don’t have the time or the patience for this. |
| Me, neither. |
| Do you mean this conversation? Or are you agreeing with me? Which, although nice, doesn’t make sense, as you don’t even know what happened. |
| I listened to what you said and suspect something that should have been simple became a production. I do not need the specifics to understand the concept. |
| Well, at least you’re listening. Which is part of the problem. |
| OK, now I need more information. |
| I used to think that the phone systems where you call a company and get automated prompts were the worst thing imaginable, as I wanted to speak to a human. Now I’m not so sure. |
| Yes, they can be very time-consuming and frustrating, but there are ways to bypass the system. |
| Thanks, but the problem started once I reached a real person. I don’t think people listen anymore. |
| I agree with that, too. Or, maybe you do not get to the point quickly enough. |
| Fine. A few months ago, I got a bill for my annual physical, and it included an item I shouldn’t have been billed for. But it was during the holiday season, so I got busy with other things. About a month later, I called the office, and after spending quite a bit of time going over everything, I thought it was resolved. |
| Let me guess; it was not. |
| Not even close. I received a letter from a credit collection agency! Which led to having to start all over again with a different person in the doctor’s office. Hopefully, it has been resolved this time, and I’ll get a corrected invoice, not a second letter from the collection agency. |
| You do realize you could have paid the uncontested amount at the start. And, FYI, the collection process is probably another automated system the doctor’s office uses. |
| I was looking for sympathy, not advice, but I should’ve known better. Anyway, the whole thing is ironic. I know that I’m always saying that with everything being automated these days, I want and miss dealing with people. And then it was people that created this problem. |
| Technically, technology and automation caused the problem. But, whoever handles “customer service” should have been able to fix it. This means businesses need employees who are knowledgeable, good communicators, and problem solvers. |
| At the risk of being old-fashioned, is it too much to want them to ask, “Can I help you?” and mean it? |
| “Can” means having the ability. And, is a separate question from “May I help you?” which reflects the desire the help. Both are required. |
| I’ll ignore the English lesson, but that’s what Home Depot does! They hire people who are knowledgeable about the products, and they’re always happy to help. In fact, they’ve often walked me clear across the store to help me find something. I remember trying to buy a new toilet, which somehow became complicated, but the store manager went above and beyond to make everything right. Bottom line, and this may sound crazy, but they take pride in helping customers. |
| That started at the top. It was how the company was built. They wanted to be a big business that offered the expertise and service of a small hardware store. When the chain first started, they stacked empty boxes on high shelves to give the illusion of being bigger than they were, but provided training for their employees to make sure they could help customers with most home repairs or improvements. |
| Impressive, but it must be expensive to train everyone. |
| It is an investment. And, reflects priorities. But, not all jobs require that level of training. It is about mindset and perspective. Each employee that interacts with a customer has the power to make the experience a good one or a bad one. Customer service should be more than a stand-alone department. |
| I remember when we were “teaching” at KIPP Houston High School, and you explained to the seniors that taking pride in how you do your job, regardless of what it is, doesn’t “cost” anything and doesn’t require special training. And is a great way to stand out in today’s workforce. |
| When I was in corporate, I told my employees the same thing. |
| Do you remember when you interrupted the manager’s meeting at the table next to ours at Pappadeaux’s Seafood Kitchen to say that same thing? I bet that was the last thing they expected to hear from a customer. |
| I could not help myself. Although it had been years – no, make that decades – since I worked at the Strawberry Patch, one of the Pappas’ first restaurants, I still remember the manager, Steve Sims, explaining that the hostess is the first employee the customer would meet and that they set the tone for either a great start or a bad experience. Each person, no matter what their job, is an important member of the team. It has stuck with me all these years. |
| What a powerful but simple lesson. However, I have a hard time picturing you working in a restaurant. |
| You would have an even tougher time if you saw the uniform I had to wear. Luckily, there are no pictures. |
| Are you sure? Maybe I should call their customer service. |
| Maybe you should not … |
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