| I just had a very interesting call with the woman from Alarm Masters. |
| Is this one of your usual vents, or do I actually need to pay attention? |
| Actually, neither. My home alarm system's siren went off in the middle of the night and scared us all to death. Luckily, it was just a malfunction, so I called them as soon as they opened to see if they could send someone out. And less than two hours later they had a repairman at my door! |
| And, you are telling me this … why? |
| Because after he left, I called their office to thank them for getting someone out so quickly. They always provide great service, but this was exceptional. |
| I bet that shocked them. People typically call businesses to complain – not to compliment. |
| Exactly. I could tell that she was very surprised which quickly turned into being appreciative. It was such a small thing on my part, but I think it made a difference in her day. |
| And, will probably create a lasting memory. As will this call, as I am used to you calling me to vent – not compliment. Now, is there anything else you need to tell me? Or, can I get back to work? |
| No, that's it. But I guess I could thank you for listening. |
| No, save that "thank you" for someone who would appreciate it. |
| We’ve been posting new content on our website multiple times a week for what seems like forever, so it will be strange to only post a few times a month. |
| And, do not forget we also have been “feeding the beast” known as social media. But, if it makes you feel any better, we will still be issuing our newsletter every week and providing our followers with inside information on what the New Year will bring – a new website … and our new approach to Red & Black. |
| I’m so excited as it’s going to be fun, animated (in more ways than one), and help people take control of their lives vs. their life controlling them. Which, to some extent, is what we’ve always tried to do. |
| Yes, except our current site has almost too much information, and you do not know where to turn first. Or, where to go if you are looking for specific help. |
| I know when I first had my crisis, I turned to you, looking for you to tell me what to do. Instead, all I got was questions. Lots and lots of questions. But those questions were how you helped guide me. I think that’s why our book became a bestseller … because people could join me on my journey. |
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| And, it was formatted so they could follow along versus trying to find the information they needed somewhere in the hundreds and hundreds of posts on this site. In trying to provide useful information, we inadvertently overwhelmed people. |
| As if life isn’t overwhelming enough! That’s why I’m excited about our new approach, although some things will never change … like all your sarcasm and unusual perspectives. Not to mention all your racing analogies. |
| Or, at the risk of sounding warm and fuzzy, which is your area of responsibility, our commitment to try and help people. |
| Isn’t this where you usually mentionhow, for years, our lawyers and accountants tried to dissuade us from focusing on philanthropic endeavors? They were fine when Neiman Marcus launched our book, as it was intended as the basis of a sitcom, but then the detours began, and we went from our first speaking engagement into the education and criminal justice worlds. |
| Life never goes as planned. But, hopefully, the next few months will as we focus on our rebrand and our new site. |
| And creating posts every other Thursday on select topics and themes – whether it’s the start of the “silly season” (I still cannot believe pumpkin spice “everything” is already here) or just the daily challenges of life. So, are we going to post sneak peeks of what the new Red & Black world will look like? |
| Excellent question. |
| That's not an answer. |
|
Then, I guess you will just have to wait and see
… |
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