Words & Banter

Thank You For The Thank You

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I just had a very interesting call with the woman from Alarm Masters.


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Is this one of your usual vents, or do I actually need to pay attention?


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Actually, neither. My home alarm system's siren went off in the middle of the night and scared us all to death. Luckily, it was just a malfunction, so I called them as soon as they opened to see if they could send someone out. And less than two hours later they had a repairman at my door!


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And, you are telling me this … why?


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Because after he left, I called their office to thank them for getting someone out so quickly. They always provide great service, but this was exceptional.


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I bet that shocked them. People typically call businesses to complain – not to compliment.


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Exactly. I could tell that she was very surprised which quickly turned into being appreciative. It was such a small thing on my part, but I think it made a difference in her day.


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And, will probably create a lasting memory. As will this call, as I am used to you calling me to vent – not compliment. Now, is there anything else you need to tell me? Or, can I get back to work?


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No, that's it. But I guess I could thank you for listening.


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No, save that "thank you" for someone who would appreciate it.

Red was your typical straight-A student, getting great grades starting in kindergarten straight through to graduating from college.(Black’s grades were less than stellar, plus she was a discipline problem – some things never change.) And then, excited and proud of herself, Red thought she was done. Black, on the other hand, thinks of education as something that never ends, and much to the chagrin of students, will tell them,

Homework never ends; it just is called “research” when you get older.

Over the last few years, Red has come around to Black’s way of thinking and realizes it’s a mindset. And that education is more than the classes you take in school.

September is when students of all ages are back in school, but it’s also National Literacy Month, which is about so much more than reading and writing. Literacy includes things like Digital Literacy, Financial Literacy, Health Literacy, and even News Literacy. (As the linked Conversation Starters indicate, Red was the “poster child” of a highly educated person who lacked many of these basic literacy skills.)

So, we challenge you to find a topic that interests you or one you could benefit from learning (personally or professionally) and start doing your homework.

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For many of us, Labor Day marks the end of summer (temperatures aside), and as we switch from a summer holiday mindset back to the “real world”, we can’t help but feel overwhelmed.

You don’t need us to tell you how falling back into a work or school routine can be challenging, especially if you’re facing a backlog of tasks and responsibilities. And, if that wasn’t bad enough, the “silly season” is just around the corner. (Red has been seeing Halloween decorations since mid-July, which means Thanksgiving and all the winter holidays aren’t far behind.)

But you don’t need us to tell you why you feel overwhelmed; you need help dealing with being overwhelmed.

When our new website goes live next year, one of the major sections will be THE DAILY HELP, where you’ll find easy-to-implement tools to get your day back on track and feel more in control.

But that doesn’t help you … NOW. So, here are a handful of our favorite posts to help you deal with daily challenges we all face. (Red admits that she picked the ones she felt she needed to reread.)

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We’ve been posting new content on our website multiple times a week for what seems like forever, so it will be strange to only post a few times a month.


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And, do not forget we also have been “feeding the beast” known as social media. But, if it makes you feel any better, we will still be issuing our newsletter every week and providing our followers with inside information on what the New Year will bring – a new website … and our new approach to Red & Black.


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I’m so excited as it’s going to be fun, animated (in more ways than one), and help people take control of their lives vs. their life controlling them. Which, to some extent, is what we’ve always tried to do.


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Yes, except our current site has almost too much information, and you do not know where to turn first. Or, where to go if you are looking for specific help.


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I know when I first had my crisis, I turned to you, looking for you to tell me what to do. Instead, all I got was questions. Lots and lots of questions. But those questions were how you helped guide me. I think that’s why our book became a bestseller … because people could join me on my journey.
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