| It is February, so I suppose we should do something with a Valentine’s Day theme. Which is too warm and fuzzy for me, so you are on your own. |
| You’re not getting off the hook that easily! Although, as the most pragmatic and non-emotional person I know, I doubt that you’ll have anything of “romantic” value to say. |
| Well, I could talk about the business aspects of sending flowers, heart-shaped boxes of chocolate, and remembering to tell people you love that you love them – which, by the way, should NOT require a holiday. |
| You’re right. Maybe I do need to write this on my own. Especially since there’s nothing wrong with using Valentine’s Day as a reminder to tell people you’re thinking of them. |
| I thought that was one of your New Year’s resolutions – to reach out to people you have not spoken to in a while – whether friends or distant family. Or, even new acquaintances. |
| It was. And I loved your idea to pick one person each month to reach out to – whether by phone, Zoom, email, or even a handwritten note, so that by year-end, I’ll have touched the lives of 12 people. |
| Let me guess. You had it to do on your January “to-do” list, and it never happened. |
| Exactly. So, instead of feeling motivated, I feel defeated. |
| I am confident you wished lots of people “Happy New Year,” so that counts for January, and you still have time to send Valentine’s Day wishes, so you are good until March. You are on a roll, so keep up the good work. |
| You definitely look at things differently than I do. But I have February covered, as when I was at HEB buying Valentine’s Day cards for the girls, I bought one for Lisa, my best friend since grade school. She was just made a partner at her law firm, and instead of a congratulations card, I found the perfect Valentine’s Day card that talked about friendship. And I took the time to add a heartfelt, pun intended, message of congratulations. |
| Maybe you should stock up on Valentine’s Day cards and then use them all year long for an assortment of purposes. |
| Well, that sounds good, but I’m afraid it will fall by the wayside, along with so many other good ideas I’ve had over the years. |
| That sounds like a defeatist attitude. Explain how you manage to go to the gym at the same time every Monday, Wednesday, and Friday, but cannot reach out to one “special” person during the month. |
| That’s because I finally listened to you and put it on my calendar and treat it like a doctor’s appointment. |
| And, what about your calls with Nina, your friend in Australia? I appreciate the time difference is a challenge, but you have spoken with her twice in the last month versus only a handful of times in the last year. |
| This is getting annoying. Same answer. By scheduling it. Before, we’d end each FaceTime with a general “talk soon,” and then months would go by. Now we pull out our calendars and schedule the next one for two weeks later, knowing that if something comes up, we may push it out a week. |
| So, take a similar approach to reaching out once a month to the people on your list. Maybe even pick a person for the next month, choose a specific day, and put it on your calendar versus having it on a monthly “to-do” list. |
| I’m feeling a bit foolish because that’s an incredibly simple idea, but a good one. I have so many things on my “to-do” list, but rarely put any of them on my calendar. That alone will make it a high priority. |
| Remember, we live in a world of email and text messages, so anything handwritten is special. But, it does not have to be two pages long, although that might become a keepsake. |
| Funny you mention that, as I recently received an email from Levenger about the lost art of the love letter. And although their intention may have been romantic, I couldn’t help but think a handwritten note, whoever the recipient, shows you care enough about them to put pen to paper. |
| I received the same email, but saw it as marketing their selection of pens and other potential Valentine’s Day gifts. But, it did remind me I needed to order more Circa products. |
| I guess that’s one way to celebrate Valentine’s Day. |
| Well, if it makes you feel better, in January, I sent a few dear friends some heart-shaped gingersnap cookies. |
| If it were anyone else, I’d say how thoughtful. But with you … what’s the real story? |
| In December, a business associate sent me a box of beautifully packaged gingersnap cookies. It included a note stating all proceeds support The Center for Pursuit, which promotes the pursuit of choice, growth, and independence for people with intellectual and developmental disabilities, autism, or similar conditions. When I went to order some as gifts, they were all sold out. When I checked again in January, I saw they were back in stock and even had limited edition heart-shaped ones. |
| Now that makes sense. Did you even try the cookies? |
| Yes, and they were delicious, so I immediately gave them to the guys downstairs to avoid overindulging. |
| Of course you did. So now that you did something sweet (well, technically, gingersnap cookies aren’t sweet) in December and January, what are your plans for February? |
| You forget, reaching out to people every month is your resolution. Not mine. |
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After a busy weekend doing all those personal things that pile up during the week, I feel like I need a nap. But ironically, I never think about weekend naps, even though I could “rationalize” them as doing something positive for myself vs. feeling like it’s a “guilty pleasure” (which is how I feel about workday naps).
When I mentioned that to Black, she suggested I reread my post below (I still laugh at one of the places Black has taken power naps). She then added that it was a selfish request as she knows that my work, not to mention my mood, improves from recharging my batteries.
I'm sitting at my computer but I see our big black labradoodle, Moo (imagine calling for her on the street), curled up for a nap in an armchair. I look at her with love but also with more than a touch of envy. Because as much as the stacks of papers on my desk beckon (or is it taunts) me, a nap's what I really want, and probably need.
The reasons why are unimportant but probably familiar to most people. I stayed up later than I planned, then my sleep was interrupted during the night by Moo, a crazy morning filled with unplanned things that delayed what I'd hoped to have accomplished, which meant I was now working at full speed to "catch up" and I felt exhausted. Not to mention, this morning's caffeine had worn off hours ago.
You may be thinking, "You work from home, just stop what you're doing and take a nap." Well, it sounds like good advice except I'd feel guilty doing that, especially during a workday. A nap just seems selfish. Plus, I'm not sure how I'd explain it to Black, although she doesn't sleep normal hours, and does take power naps.
Anyway, a few days later, my eldest daughter sends both my sister and me a photo of her cat, Porsche (yes, like the car), fast asleep in her bed. And while I was busy typing something warm and fuzzy in reply, I saw that Black had already responded,
Some things never change … like a love of naps.
That made me smile, as it was so true of both Natasha (and all college students?) and her cat, and when I mentioned that to Black later that night, she explained that cats are notorious for sleeping up 16 hours a day because they're saving up their energy (remember they're hunters in the wild). Then she reminded me of how our Grandma Betty used to climb onto our kitchen table (no, I'm not kidding) and would take a catnap for 15 minutes. Then she'd jump up from the table, well-rested and ready to take on the world.
Black laughed that she must have inherited that trait (minus the kitchen table part) because she's taken power naps for as long as she can remember. In fact, she'd often take one in her racecar when waiting to go out on track, but even in her corporate days would close her door and take a 10-15 minute afternoon power nap. (She also couldn't resist sending me a Wall Street Journal, You're Going Back to the Office. What Happens to Your Nap Habit?, wishing that management realized the "benefits" of employee naps.) Anyway, the more we talked, the more I realized that naps can be incredibly beneficial, giving your mind and body time to recharge and recover.
All I know is that thanks to a dog, a cat, an unforgettable memory of my grandma, and basically "permission" from my sister, I think that the next time I need a nap, I might actually try to take one. And whether you call it a catnap or a power nap, I figure If it's good enough for Black, it's good enough for me. Maybe you too? (Although someplace you can close a door might be in order …)
| Why does everything have to be such a struggle? Even a simple phone call to a doctor’s office. I don’t know whether it’s because I’m tired or getting older, but I just don’t have the time or the patience for this. |
| Me, neither. |
| Do you mean this conversation? Or are you agreeing with me? Which, although nice, doesn’t make sense, as you don’t even know what happened. |
| I listened to what you said and suspect something that should have been simple became a production. I do not need the specifics to understand the concept. |
| Well, at least you’re listening. Which is part of the problem. |
| OK, now I need more information. |
| I used to think that the phone systems where you call a company and get automated prompts were the worst thing imaginable, as I wanted to speak to a human. Now I’m not so sure. |
| Yes, they can be very time-consuming and frustrating, but there are ways to bypass the system. |
| Thanks, but the problem started once I reached a real person. I don’t think people listen anymore. |
| I agree with that, too. Or, maybe you do not get to the point quickly enough. |
| Fine. A few months ago, I got a bill for my annual physical, and it included an item I shouldn’t have been billed for. But it was during the holiday season, so I got busy with other things. About a month later, I called the office, and after spending quite a bit of time going over everything, I thought it was resolved. |
| Let me guess; it was not. |
| Not even close. I received a letter from a credit collection agency! Which led to having to start all over again with a different person in the doctor’s office. Hopefully, it has been resolved this time, and I’ll get a corrected invoice, not a second letter from the collection agency. |
| You do realize you could have paid the uncontested amount at the start. And, FYI, the collection process is probably another automated system the doctor’s office uses. |
| I was looking for sympathy, not advice, but I should’ve known better. Anyway, the whole thing is ironic. I know that I’m always saying that with everything being automated these days, I want and miss dealing with people. And then it was people that created this problem. |
| Technically, technology and automation caused the problem. But, whoever handles “customer service” should have been able to fix it. This means businesses need employees who are knowledgeable, good communicators, and problem solvers. |
| At the risk of being old-fashioned, is it too much to want them to ask, “Can I help you?” and mean it? |
| “Can” means having the ability. And, is a separate question from “May I help you?” which reflects the desire the help. Both are required. |
| I’ll ignore the English lesson, but that’s what Home Depot does! They hire people who are knowledgeable about the products, and they’re always happy to help. In fact, they’ve often walked me clear across the store to help me find something. I remember trying to buy a new toilet, which somehow became complicated, but the store manager went above and beyond to make everything right. Bottom line, and this may sound crazy, but they take pride in helping customers. |
| That started at the top. It was how the company was built. They wanted to be a big business that offered the expertise and service of a small hardware store. When the chain first started, they stacked empty boxes on high shelves to give the illusion of being bigger than they were, but provided training for their employees to make sure they could help customers with most home repairs or improvements. |
| Impressive, but it must be expensive to train everyone. |
| It is an investment. And, reflects priorities. But, not all jobs require that level of training. It is about mindset and perspective. Each employee that interacts with a customer has the power to make the experience a good one or a bad one. Customer service should be more than a stand-alone department. |
| I remember when we were “teaching” at KIPP Houston High School, and you explained to the seniors that taking pride in how you do your job, regardless of what it is, doesn’t “cost” anything and doesn’t require special training. And is a great way to stand out in today’s workforce. |
| When I was in corporate, I told my employees the same thing. |
| Do you remember when you interrupted the manager’s meeting at the table next to ours at Pappadeaux’s Seafood Kitchen to say that same thing? I bet that was the last thing they expected to hear from a customer. |
| I could not help myself. Although it had been years – no, make that decades – since I worked at the Strawberry Patch, one of the Pappas’ first restaurants, I still remember the manager, Steve Sims, explaining that the hostess is the first employee the customer would meet and that they set the tone for either a great start or a bad experience. Each person, no matter what their job, is an important member of the team. It has stuck with me all these years. |
| What a powerful but simple lesson. However, I have a hard time picturing you working in a restaurant. |
| You would have an even tougher time if you saw the uniform I had to wear. Luckily, there are no pictures. |
| Are you sure? Maybe I should call their customer service. |
| Maybe you should not … |
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If you asked each of us our favorite childhood book, Red would draw a blank, while Black would quickly reply, “The Little Engine That Could,” and then start repeating, “I think I can, I think I can, I think I can.” But if you asked about our memory of the first book we read on our own, we might not remember the title, but it would be a Dr. Seuss book. And even though we both love to read, that would probably be the last time we agreed on what to read (see Red's original post below). Red prefers to read for enjoyment and escape (she’ll read online articles as “brain breaks” during the workday), while Black always seems to be “researching” something … and recently sent Red an article listing the benefits of reading because, in addition to our love of reading, we both love lists!
I LOVE to read, but I admit I have some quirks (although they seem normal to me). My favorite topics are biographies and history, but I'll make an exception for fiction that's historical or biographically "inspired". Nothing unusual there. And it has to be a good, old-fashioned, hardcover book. Unless it's just not available and then I'll "settle" for a paperback. (The thought of reading an e-book has never seriously crossed my mind.) Now, let's move on to the reading process … each page must be turned while keeping it absolutely pristine, so much so that when I finish a book, the spine's still perfect and you'd think that no one even opened the book, let alone read it. (I even did this with textbooks in college!) Why am I like this? No clue, but I am what I am.
Anyway, before I had children (when my "job" was being a corporate wife to an executive who lived around the world), I read a LOT of books, as in hundreds over the years. But once I had children, that number dropped dramatically to the point where I was lucky if I could find the time to read half a dozen books – not counting children's books. And after my sister and I began Red & Black, I've probably averaged a book a year. (Although I read and re-read the manuscript for our book countless times before going to press.)
So here I sit at my computer, writing this. I look up at my workroom bookshelves and see plenty of books that I've collected over the last years as a reminder that one day I'll get back to my beloved books. For now, I always have plenty of newspapers (they tend to accumulate over the week), magazines, and online articles to keep me busy as "brain breaks" during the workday or for the few minutes I can still keep my eyes open when I go to bed at night.
And I can't help but think about how different my sister, Black, is from me in so many ways – Including reading. For me, it's something that I love to do as it provides enjoyment and an escape, whereas she does it, in true Black fashion, to research and learn more about any given topic. (I can only imagine the business and non-fiction books on her bookshelves, although her contemporary décor has them hidden behind doors.)
So, what inspired me to even think about this in the first place? Last Friday morning she sent me an "empty email" – there was nothing but an attachment. And when I opened it, I laughed. Because, well, it just said it all. While also reminding me of my love of reading. And this takes us back full circle, not only to the image of this post but to the beginning of this post.