Photo by Joaquin Corbalan on iStock
| Well, it’s been a week since Election Day, and although it was only the mid-terms, I felt like in the weeks running up to it, it received almost as much media coverage and attention as a presidential election. |
| That is because so much was on the line. The “hype” was that there would be a “red wave” and the Republicans would dominate. And, easily take control of Congress. It never happened. |
| It certainly proved not to count your chickens before they hatch, that it’s not over until the fat lady sings, oh, I could go on and on. |
| You can stop with the idioms, especially since I am not sure the “fat lady” one is PC (politically correct). But, the results show that voters were much more levelheaded than the media gave them credit for being. |
red head
assets.rebelmouse.io
Black
assets.rebelmouse.io
| Which, given how disheartened I’ve felt in the last few years, I found to be a huge relief. And although I wasn’t surprised at what happened here in Texas, the results throughout the rest of the country definitely caught me by surprise. |
| Maybe we all are just tired of all the extreme rhetoric on both sides – the radical Republicans and the progressive Democrats. Maybe even longing for the days when the two parties had different beliefs in the role of government and fiscal policy, but still shared an underlying belief in democracy. And, the right for people’s voices to be heard. |
| I know that many people thought democracy was “on the line,” but on reflection, it seems that abortion’s what got so many people out to vote. After Roe v. Wade was overturned, it became a major issue and, no doubt, got many women and younger people out to vote. |
| To a great extent, abortion was tied to democracy, as it appeared to be a partisan decision from the Supreme Court, not a reflection of what the people wanted. Just look at the results when some states made abortion a line item, a referendum, that people could vote for or against, separate from what candidates they voted for. Or, look at states where the outcome of the governor's race could dramatically change abortion rights policy. (Although, as expected, Texas and Florida stayed red.) |
| Yes, which just shows how a specific issue you feel very strongly about can greatly influence how you vote. Even to the extent that it might cause you to vote for a candidate you might not otherwise have supported based on that single issue. |
| Exactly, so why not make those key issues national referendums? Why make voters choose between candidates based on a single issue? Looking at the mid-term results, it might well have resulted in very different outcomes. |
| Now there’s an understatement. What I find most interesting is that we went from expecting a red wave and all the “noise” about what that could mean for the country to an election that, although it was incredibly tight for some races and/or had surprising results, actually felt pretty normal. |
| Agree. Luckily the predicted, or maybe “threatened” is a better word, voter intimidation, violence, and other antics at polling places never came to fruition. And, many candidates who lost even conceded with grace. |
| And the fact that many of us, including the press, found that surprising speaks for itself. Regardless, it will be very interesting to see what happens when it comes to the 2024 presidential election. Two years is a long way away, but not when it comes to politics, and much can, and no doubt will, happen. |
| I am sure many politicians are busy rethinking and adjusting their positions and strategizing as they obviously misread the room and clearly did not know their audiences. |
| And now who’s talking in clichés? |
| Want another cliché? When it comes to the will of “We the people” and voting … actions speak louder than words. |
| Why does everything have to be such a struggle? Even a simple phone call to a doctor’s office. I don’t know whether it’s because I’m tired or getting older, but I just don’t have the time or the patience for this. |
| Me, neither. |
| Do you mean this conversation? Or are you agreeing with me? Which, although nice, doesn’t make sense, as you don’t even know what happened. |
| I listened to what you said and suspect something that should have been simple became a production. I do not need the specifics to understand the concept. |
| Well, at least you’re listening. Which is part of the problem. |
| OK, now I need more information. |
| I used to think that the phone systems where you call a company and get automated prompts were the worst thing imaginable, as I wanted to speak to a human. Now I’m not so sure. |
| Yes, they can be very time-consuming and frustrating, but there are ways to bypass the system. |
| Thanks, but the problem started once I reached a real person. I don’t think people listen anymore. |
| I agree with that, too. Or, maybe you do not get to the point quickly enough. |
| Fine. A few months ago, I got a bill for my annual physical, and it included an item I shouldn’t have been billed for. But it was during the holiday season, so I got busy with other things. About a month later, I called the office, and after spending quite a bit of time going over everything, I thought it was resolved. |
| Let me guess; it was not. |
| Not even close. I received a letter from a credit collection agency! Which led to having to start all over again with a different person in the doctor’s office. Hopefully, it has been resolved this time, and I’ll get a corrected invoice, not a second letter from the collection agency. |
| You do realize you could have paid the uncontested amount at the start. And, FYI, the collection process is probably another automated system the doctor’s office uses. |
| I was looking for sympathy, not advice, but I should’ve known better. Anyway, the whole thing is ironic. I know that I’m always saying that with everything being automated these days, I want and miss dealing with people. And then it was people that created this problem. |
| Technically, technology and automation caused the problem. But, whoever handles “customer service” should have been able to fix it. This means businesses need employees who are knowledgeable, good communicators, and problem solvers. |
| At the risk of being old-fashioned, is it too much to want them to ask, “Can I help you?” and mean it? |
| “Can” means having the ability. And, is a separate question from “May I help you?” which reflects the desire the help. Both are required. |
| I’ll ignore the English lesson, but that’s what Home Depot does! They hire people who are knowledgeable about the products, and they’re always happy to help. In fact, they’ve often walked me clear across the store to help me find something. I remember trying to buy a new toilet, which somehow became complicated, but the store manager went above and beyond to make everything right. Bottom line, and this may sound crazy, but they take pride in helping customers. |
| That started at the top. It was how the company was built. They wanted to be a big business that offered the expertise and service of a small hardware store. When the chain first started, they stacked empty boxes on high shelves to give the illusion of being bigger than they were, but provided training for their employees to make sure they could help customers with most home repairs or improvements. |
| Impressive, but it must be expensive to train everyone. |
| It is an investment. And, reflects priorities. But, not all jobs require that level of training. It is about mindset and perspective. Each employee that interacts with a customer has the power to make the experience a good one or a bad one. Customer service should be more than a stand-alone department. |
| I remember when we were “teaching” at KIPP Houston High School, and you explained to the seniors that taking pride in how you do your job, regardless of what it is, doesn’t “cost” anything and doesn’t require special training. And is a great way to stand out in today’s workforce. |
| When I was in corporate, I told my employees the same thing. |
| Do you remember when you interrupted the manager’s meeting at the table next to ours at Pappadeaux’s Seafood Kitchen to say that same thing? I bet that was the last thing they expected to hear from a customer. |
| I could not help myself. Although it had been years – no, make that decades – since I worked at the Strawberry Patch, one of the Pappas’ first restaurants, I still remember the manager, Steve Sims, explaining that the hostess is the first employee the customer would meet and that they set the tone for either a great start or a bad experience. Each person, no matter what their job, is an important member of the team. It has stuck with me all these years. |
| What a powerful but simple lesson. However, I have a hard time picturing you working in a restaurant. |
| You would have an even tougher time if you saw the uniform I had to wear. Luckily, there are no pictures. |
| Are you sure? Maybe I should call their customer service. |
| Maybe you should not … |
Want to read other columns? Here's a list.