Want good customer service? Good behavior is a good start.
BANTER BITE BACKSTORY: We grew up hearing the expression "the customer is always right," and Red certainly agreed with it; and while Black understood the customer service aspect of it, she did question its impact on employees (why would you "automatically" side with a customer over an employee without knowing the details). And that was before the pandemic changed everything, but especially customer behavior.
Until recently, Red didn't think much about why the customer was "always right," but it reminded her of years ago when Black shared her amusing (or, at least, to Red) version of the Golden Rule, "He who has the gold, rules. "So, wouldn't that also apply to customers? Wouldn't a happy customer be a loyal customer?
As much as Black wanted to get into all the reasons why the cliché of the customer always being right didn't make sense, or even that the concept evolved into focusing on positive customer experiences (the pandemic has resulted in some positive changes and trends), she realized that customers' combative behavior is hurting us all, so what needs to be said is,
I get it. Everyone, myself included, is tired of the pandemic and the associated "politics". Emotions are running high, and tolerance and patience are running low. However, none of that is an excuse for rude or aggressive behavior. The customer is not only not always right. But, can be flat-out wrong. Full stop.
Of course, Red, although not trying to minimize the impact of Black's statement, couldn't help but think of a scene in a movie (a car-related one, no less),
One of my favorite scenes from "Ford vs. Ferrari" is when a rather rude and obnoxious customer tells Christian Bale's character (who's British) that "in this country, the customer is always right" and Bale replies, "yeah, bunch of nonsense."
Normally, you shred important papers before trashing them … not expensive art after selling it.
BANTER BITE BACKSTORY: Red will admit that she's never been into art, except for the Tudor paintings section of the National Portrait Gallery in London, but that's because she loves Tudor history. And although she's been to plenty of art museums, they were more to "tick off" places on her tourist "to do" list than a genuine desire to see the art. That even includes the Mona Lisa at The Louvre in Paris! (When in Paris, Black was content to go to the Louvre-Rivoli Metro station as the platforms themselves were decorated with art replicas found inside the Louvre Museum.)
Black can't remember when she first became interested in contemporary art, although it went to a whole new level when her second husband asked her to acquire an investment-quality collection. In typical Black fashion, she not only researched the art market and worked with an art consultant, but became friends with several leading artists with whom she shared a mutual passion … cars and racing.
And, although the marriage did not last, and all the art was ultimately sold at auction (except for what she purchased from her ex), Black continued to follow the market. She was fascinated by the well-known, but mysterious, street artist Banksy, who made headlines in 2018 when his popular piece Girl With Balloon was purchased at a Sotheby's auction for $1.4 million. But Black explained to Red that it wasn't the price that made it so famous,
Literally, as the hammer fell, it quickly became "performance art" as part of the painting passed through a hidden shredder, leaving everyone shocked and speechless. It was pure Banksy genius. The anonymous purchaser proceeded with the sale (I cannot help but wonder if they were "in" on it) and ended up with a piece of art history.
That was an understatement, as the piece (renamed Love Is In The Bin) went on tour, and then on Thursday evening, it came up for auction again at Sotheby's and sold for $24.5 million, a record for the artist and close to 20 times its pre-shredded price. Meanwhile, Red couldn't help but think,
I may not "understand" contemporary art, but I respect not only its ingenuity and creativity but how it proves that "art is in the eye of the beholder." How you look at something can make all the difference. Because while I might have seen something destroyed, Black probably saw something created. And in that, there's a huge life lesson.
Take one famous actor, a brilliant billionaire, and mix in space travel. Sound like the start of a sci-fi movie or an example of how truth can be stranger than fiction?
BANTER BITE BACKSTORY: When Red recently learned that the actor William Shatner was going to be on board the second Blue Origin's space mission (now delayed until tomorrow due to weather), she admitted that she's more interested in history than current events, so compared it to the historic initial launch on July 20, which included 82-year-old Wally Funk. However, at 90-years-old, Shatner will become the oldest person ever to take a trip to space. (Talk about two great role models of inspiration and passion not having age limits.)
Meanwhile, at the risk of alienating (pun intended) Star Trek fans, Red's only seen a few of the movies, and Black has seen none, but we both have fond memories of watching the original TV show with our dad, who loved the show. So, we can't resist (like everyone else) quoting the opening monologue and its proclamation "to boldly go where no man has gone before."
Luckily, the word was "boldly," not "bravely," as Shatner has admitted he's terrified of going into space, and that was before the trip was delayed due to wind. So, we can't help but wonder if he'd prefer to order, "Beam me up, Scotty." (Although, in reality, his character never said those words.) On the other hand, Funk has been a lifelong aviator, and when the first launch had a six-minute launch hold, Jeff Bezos said how Funk was never nervous and, in fact, was like, "Are we going to go, or not? What the hell; we're burning daylight. Let's go.'"
P.S. – Red asked Black why she thought Sir Richard Branson should have Sir Elton John on his next flight, besides the fact that they were both knighted by Queen Elizabeth and that the musician is even more famous than William Shatner, to which Black replied,
He is the "Rocket Man," of course.
July Banter Bites
Well, Red loves lists … and Black likes to be organized and efficient, so here's a list of the Banter Bites we posted this month:
1: A Shocking Report & A Scary Reaction
2: Y'All Could Have Learned Something From New Yawk
3: The Power Of Paint
4: Celebrating Independence – Fireworks Optional
6: Kindergarten Art Or High Fashion
7: A Confusing College … A Confusing History
8: Small Gesture – HUGE Impact
9: Stress Relief Is A Step Away!
10: Be Safe, Be Smart, & Make A Statement
11: The Naked Truth About Masks
13-1: How Far Would You Go?
13-2: Public Figures – Private Lives
14: It Used To Be Overused … Now It's Outdated
15: Is Your Routine Going Nowhere?
16: The Most Unexpected Celebrity … EVER!
17: Getting Outraged By Something Outrageous
18: A Bark – A Wave – A Connection
20: A Most Unexpected Pop Culture Icon
21: A School Question – With No Answer
22: The Beauty Of Animation
23: Ever Wish For A "Do Over"?
24: All Tests Are Not Created Equal
25: Pandemics … And Popcorn?
27: When Every Day Seems Like … Every Day
28: A Time NOT To Garden?
29: We Agree On Why – The Question Is How
30: It's A Hearing. But Is Anyone Listening?
31: "Good Trouble"