| It's already February and my plans to eat better and exercise in the New Year are still sitting on a "To Do" list. Yes, I know, this happens to lots of people, but that doesn't make me feel any better. |
| You and your lists. Things like lose weight, exercise, eat healthy are too vague to put on a list. If you were a smoker, would you put "Stop Smoking" on a list? |
| OK, poor choice of words. They're not really on a written list, they're just goals I set for myself. |
| That is even worse. Do you expect you will magically do it without any daily reminders – or interim target goals? And, what is your motivation? |
| Thanks. That makes me feel even worse. |
| Get over it. You cannot change the past. But, February is a perfect time to start again. |
| February is too much like January – cooler weather that lends itself to comfort food and just wanting to nest. Plus, it gets dark early. |
| Those are just excuses. February is perfect because it is American Heart Month. And, heart disease is the leading cause of death – for both men and women. |
| That's definitely a good reason. The irony is that I know what to do. I just can't seem to find the motivation to keep it going for more than a few days. But when it comes to eating well and exercising, nothing seems to deter you. |
| That is because every morning, I walk into a large closet filled with size 2 clothing. |
| That's funny. |
| Funny or not, it is the truth. I have always been a clothes horse. Now, decades later, I have a significant investment hanging in my closet. And, since almost everything is timeless and classic, I would be extremely annoyed if it no longer fit. |
| Well, even if it's something us "mere mortals" can't relate to, at least it keeps you motivated. I just don't have anything like that in my life. |
| Really?! I can name two things. |
|
Well, I'm not sure Natasha and Sawyer would want to be referred to as
"things", but I see your point. I think I did a
better job staying fit when they were
younger and truly needed me every day. Plus, when I was cooking for them, I was
more focused on healthy eating. Now that they're older, they don't need me as
much.
|
| That sounds like more excuses. They may no longer need you as cook and chauffeur, but they need your life experience and unconditional love as they struggle with the challenges of young adulthood. |
| Ok, I don't know whether to start feeling guilty right now or sad because I'm not taking good enough care of myself to be there for them. And hopefully for a long time to come. |
| The third option is to stop being so dramatic, and just start taking better care of yourself. Although Jewish guilt is often an excellent motivator, that was not my intention. |
| Thanks for reminding me that taking care of myself is NOT selfish, because it's about more than me. |
| Do you remember the airplane and oxygen mask analogy? |
| Oh, yes. It was one of your trick questions. You asked me if I was on a plane with the girls and we lost altitude, causing the oxygen masks to drop, would I first put the mask on myself or the girls. I answered the girls, of course. You then pointed out that if I didn't take care of myself first, I wouldn't be in a position to help them. |
| So, if you remembered that, why have you not been taking better care of yourself? |
| Easy. Because day-to- day living keeps distracting me. At least I'm good with having all my annual exams done because a reminder pops up on my computer. And before you ask, yes, that includes having my blood pressure and cholesterol checked. |
| Good, because getting "your numbers" is an important first step in diagnosing heart disease. But, is it critical to realize that since it is the #1 killer of men and women, we are all at risk. You always think it will happen to someone else. |
| Well, let me break the news to you, that's just human nature. Plus, most people aren't into numbers like you are. But now that I think about it, given our family history, we may be more at risk than other people. |
| How many more reasons do you need to start eating healthier and exercising more?How about the financial Implications? The cost of medical care if you get sick. What if you have a stroke and need long-term care? |
| Just the thought of that makes me sick. |
| Cute, but the good news is that you can always be a burden on your children; whereas since I live alone, if something happens to me, I will have to hire someone to help me. |
| I'll ignore the "burden" comment, but I hope you know that I'm always here for you. |
| I appreciate that. But, between my stubbornness and independence, not to mention, my closest full of clothes, I rather do everything possible to avoid that scenario. That includes being aware of warning symptoms and going to the doctor sooner versus later. |
| Says the woman who can afford to have a stress test and other diagnostic tests done when there weren't even any symptoms. |
| I wanted a baseline for future comparisons. And, peace of mind that there were no "silent symptoms". |
| As a mom, I'm more inclined to take a "do what I say, not what I do" approach. I've always taken the girls to the doctors when something was wrong, but not myself. Let's face it, most of the time stuff goes away, so I'm not going to start running to the doctor for every little thing. |
|
I am merely saying that you cannot be an ostrich with your head in the sand when it comes to your
health. Ignoring symptoms does
not make them go away. Not taking care of yourself
can have serious implications.
But, it is up to you what you do … you can make smart
decisions now or regret it later.
|
| Well, that's brutally honest. |
| Yes, it is. Would this work better? … Since people associate the heart with love, take care of your heart because then you are also taking care of those you love. |
| Ok, you being warm and fuzzy is a bit alarming. But it has motivated me to go for a walk and think about how I'm going to not only begin, but maintain, my "new and improved" lifestyle. |
| Mission accomplished. |
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| Why does everything have to be such a struggle? Even a simple phone call to a doctor’s office. I don’t know whether it’s because I’m tired or getting older, but I just don’t have the time or the patience for this. |
| Me, neither. |
| Do you mean this conversation? Or are you agreeing with me? Which, although nice, doesn’t make sense, as you don’t even know what happened. |
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| I listened to what you said and suspect something that should have been simple became a production. I do not need the specifics to understand the concept. |
| Well, at least you’re listening. Which is part of the problem. |
| OK, now I need more information. |
| I used to think that the phone systems where you call a company and get automated prompts were the worst thing imaginable, as I wanted to speak to a human. Now I’m not so sure. |
| Yes, they can be very time-consuming and frustrating, but there are ways to bypass the system. |
| Thanks, but the problem started once I reached a real person. I don’t think people listen anymore. |
| I agree with that, too. Or, maybe you do not get to the point quickly enough. |
| Fine. A few months ago, I got a bill for my annual physical, and it included an item I shouldn’t have been billed for. But it was during the holiday season, so I got busy with other things. About a month later, I called the office, and after spending quite a bit of time going over everything, I thought it was resolved. |
| Let me guess; it was not. |
| Not even close. I received a letter from a credit collection agency! Which led to having to start all over again with a different person in the doctor’s office. Hopefully, it has been resolved this time, and I’ll get a corrected invoice, not a second letter from the collection agency. |
| You do realize you could have paid the uncontested amount at the start. And, FYI, the collection process is probably another automated system the doctor’s office uses. |
| I was looking for sympathy, not advice, but I should’ve known better. Anyway, the whole thing is ironic. I know that I’m always saying that with everything being automated these days, I want and miss dealing with people. And then it was people that created this problem. |
| Technically, technology and automation caused the problem. But, whoever handles “customer service” should have been able to fix it. This means businesses need employees who are knowledgeable, good communicators, and problem solvers. |
| At the risk of being old-fashioned, is it too much to want them to ask, “Can I help you?” and mean it? |
| “Can” means having the ability. And, is a separate question from “May I help you?” which reflects the desire the help. Both are required. |
| I’ll ignore the English lesson, but that’s what Home Depot does! They hire people who are knowledgeable about the products, and they’re always happy to help. In fact, they’ve often walked me clear across the store to help me find something. I remember trying to buy a new toilet, which somehow became complicated, but the store manager went above and beyond to make everything right. Bottom line, and this may sound crazy, but they take pride in helping customers. |
| That started at the top. It was how the company was built. They wanted to be a big business that offered the expertise and service of a small hardware store. When the chain first started, they stacked empty boxes on high shelves to give the illusion of being bigger than they were, but provided training for their employees to make sure they could help customers with most home repairs or improvements. |
| Impressive, but it must be expensive to train everyone. |
| It is an investment. And, reflects priorities. But, not all jobs require that level of training. It is about mindset and perspective. Each employee that interacts with a customer has the power to make the experience a good one or a bad one. Customer service should be more than a stand-alone department. |
| I remember when we were “teaching” at KIPP Houston High School, and you explained to the seniors that taking pride in how you do your job, regardless of what it is, doesn’t “cost” anything and doesn’t require special training. And is a great way to stand out in today’s workforce. |
| When I was in corporate, I told my employees the same thing. |
| Do you remember when you interrupted the manager’s meeting at the table next to ours at Pappadeaux’s Seafood Kitchen to say that same thing? I bet that was the last thing they expected to hear from a customer. |
| I could not help myself. Although it had been years – no, make that decades – since I worked at the Strawberry Patch, one of the Pappas’ first restaurants, I still remember the manager, Steve Sims, explaining that the hostess is the first employee the customer would meet and that they set the tone for either a great start or a bad experience. Each person, no matter what their job, is an important member of the team. It has stuck with me all these years. |
| What a powerful but simple lesson. However, I have a hard time picturing you working in a restaurant. |
| You would have an even tougher time if you saw the uniform I had to wear. Luckily, there are no pictures. |
| Are you sure? Maybe I should call their customer service. |
| Maybe you should not … |
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