| I guess you can now relax and enjoy the rest of the year since Thanksgiving and Chanukah are in the rearview mirror. |
| Except the holiday season, or “silly season” as I call it, is still very much upon us, and there’s plenty to do, although I’ve gotten the house decorated so at least that’s off my holiday “to do” list. |
| It always makes me laugh that a nice Jewish girl dresses her hallway bear in a Santa outfit. |
| I’m sorry, but Santas, reindeer, and snowmen aren’t religious. They’re seasonal. It’s fun and festive and makes the house feel warm and cozy. |
| Christmas carols are seasonal as well, and you cannot escape them as they seem to be non-stop, which drives me crazy. Although I laugh when I think about their “Jewish connection”. |
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| What are you talking about? |
| The fact that some of the most beloved Christmas carols were written by Jews. Songs like “Let It Snow, Let It Snow, Let It Snow” and “Silver Bells.” Even “The Christmas Song” was written by a Jew. |
| Leave it to you to make that connection. But you’re right. And probably the most famous of them all – “White Christmas” – had music and lyrics by Irving Berlin. I love that song and the movie with Bing Crosby and Danny Kaye, which is a holiday classic. |
| Even “Rudolf The Red-Nosed Reindeer” and “Santa Baby” were written by Jews. But, since many of the great songwriters were Jewish, it is only logical that they wrote songs for holidays. |
| True. Irving Berlin also wrote the music for “Easter Parade,” another one of my favorite movies. He’s one of the great American songwriters, so it wouldn’t surprise me if he had a song for every holiday. Although they aren’t religious songs. |
| He did write “God Bless America.” But, the Christmas carols written by Jews are not religious. They are about the spirit of the holiday and the season. No lyrics about “shopping until you’re dropping” or “buy yourself a merry little Christmas.” |
| It was a different time, and well before Black Friday and Cyber Monday. I wonder what they’d write today, especially given the seemingly endless TV commercials and non-stop emails! |
| It may have been a very different time, but the Christmas season has always been the most critical time of year for retailers. |
| Please don’t make this a business analysis of the holidays. |
| Which is precisely the problem. It has become so commercialized that it has lost its meaning. It is supposed to be about people. And celebration. And traditions. |
| Says the woman who doesn’t even like to celebrate Thanksgiving or her birthday. |
| I do not like the forced sense of celebration and all the craziness. But, when I was married, and then again when your girls were growing up, I loved watching the excitement of children during the holidays. |
| The girls have always loved this time of year, and although Natasha’s now living in England, when Sawyer gets home from college, she’ll be ready to celebrate. And create new holiday memories with her friends. |
| We all have holiday memories. |
| Even you? I can’t wait to hear this. |
| I am sure you have heard this before. I was about five and in the hospital with pneumonia when a gentleman dressed as Santa was delivering gifts. When he came to my bed, I refused the gift telling him I was Jewish and did not celebrate Christmas. Imagine my surprise when he leaned over, pulled his fake white beard away from his face, and whispered in my ear, “It’s ok, so am I.” |
| No doubt it was one of the doctors on staff. Leave it to you to find a Jewish Santa. |
| Obviously, it is a favorite holiday memory as it has stayed with me all these years. For me, it is the spirit of the holiday. He was doing for others. And, probably allowing some other doctor to be home with his family. |
| Careful, you’re beginning to sound warm and fuzzy. Although, that’s what the holidays are about. Memories and traditions. |
| They go together like … Christmas and Chinese food. |
| I know that connection! Although it’s been years, that YouTube video of Justice Elena Kagan at her Supreme Court confirmation hearing is still one of the funniest things you’ve ever sent me. When she was asked where she was at Christmas and replied, “You know, like all Jews, I was probably at a Chinese restaurant,” I laughed out loud and shook my head in agreement. |
| She replied without any hesitation, and it was hilarious and probably true. |
| We save that tradition for New Year’s Eve. We place a huge Chinese take-out order, watch some of our favorite movies, and then try to stay awake until midnight. |
| We all have our holiday traditions. Except for one year (thanks, COVID), I have celebrated New Year’s Eve with Diana and John for as long as I can remember. |
| The holidays are about time with family and friends and being grateful for all you have. And I think we should close out this year by wishing everyone a happy and healthy 2022. |
| In the words of Irving Berlin, “Happy Holiday.” |
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| Why does everything have to be such a struggle? Even a simple phone call to a doctor’s office. I don’t know whether it’s because I’m tired or getting older, but I just don’t have the time or the patience for this. |
| Me, neither. |
| Do you mean this conversation? Or are you agreeing with me? Which, although nice, doesn’t make sense, as you don’t even know what happened. |
| I listened to what you said and suspect something that should have been simple became a production. I do not need the specifics to understand the concept. |
| Well, at least you’re listening. Which is part of the problem. |
| OK, now I need more information. |
| I used to think that the phone systems where you call a company and get automated prompts were the worst thing imaginable, as I wanted to speak to a human. Now I’m not so sure. |
| Yes, they can be very time-consuming and frustrating, but there are ways to bypass the system. |
| Thanks, but the problem started once I reached a real person. I don’t think people listen anymore. |
| I agree with that, too. Or, maybe you do not get to the point quickly enough. |
| Fine. A few months ago, I got a bill for my annual physical, and it included an item I shouldn’t have been billed for. But it was during the holiday season, so I got busy with other things. About a month later, I called the office, and after spending quite a bit of time going over everything, I thought it was resolved. |
| Let me guess; it was not. |
| Not even close. I received a letter from a credit collection agency! Which led to having to start all over again with a different person in the doctor’s office. Hopefully, it has been resolved this time, and I’ll get a corrected invoice, not a second letter from the collection agency. |
| You do realize you could have paid the uncontested amount at the start. And, FYI, the collection process is probably another automated system the doctor’s office uses. |
| I was looking for sympathy, not advice, but I should’ve known better. Anyway, the whole thing is ironic. I know that I’m always saying that with everything being automated these days, I want and miss dealing with people. And then it was people that created this problem. |
| Technically, technology and automation caused the problem. But, whoever handles “customer service” should have been able to fix it. This means businesses need employees who are knowledgeable, good communicators, and problem solvers. |
| At the risk of being old-fashioned, is it too much to want them to ask, “Can I help you?” and mean it? |
| “Can” means having the ability. And, is a separate question from “May I help you?” which reflects the desire the help. Both are required. |
| I’ll ignore the English lesson, but that’s what Home Depot does! They hire people who are knowledgeable about the products, and they’re always happy to help. In fact, they’ve often walked me clear across the store to help me find something. I remember trying to buy a new toilet, which somehow became complicated, but the store manager went above and beyond to make everything right. Bottom line, and this may sound crazy, but they take pride in helping customers. |
| That started at the top. It was how the company was built. They wanted to be a big business that offered the expertise and service of a small hardware store. When the chain first started, they stacked empty boxes on high shelves to give the illusion of being bigger than they were, but provided training for their employees to make sure they could help customers with most home repairs or improvements. |
| Impressive, but it must be expensive to train everyone. |
| It is an investment. And, reflects priorities. But, not all jobs require that level of training. It is about mindset and perspective. Each employee that interacts with a customer has the power to make the experience a good one or a bad one. Customer service should be more than a stand-alone department. |
| I remember when we were “teaching” at KIPP Houston High School, and you explained to the seniors that taking pride in how you do your job, regardless of what it is, doesn’t “cost” anything and doesn’t require special training. And is a great way to stand out in today’s workforce. |
| When I was in corporate, I told my employees the same thing. |
| Do you remember when you interrupted the manager’s meeting at the table next to ours at Pappadeaux’s Seafood Kitchen to say that same thing? I bet that was the last thing they expected to hear from a customer. |
| I could not help myself. Although it had been years – no, make that decades – since I worked at the Strawberry Patch, one of the Pappas’ first restaurants, I still remember the manager, Steve Sims, explaining that the hostess is the first employee the customer would meet and that they set the tone for either a great start or a bad experience. Each person, no matter what their job, is an important member of the team. It has stuck with me all these years. |
| What a powerful but simple lesson. However, I have a hard time picturing you working in a restaurant. |
| You would have an even tougher time if you saw the uniform I had to wear. Luckily, there are no pictures. |
| Are you sure? Maybe I should call their customer service. |
| Maybe you should not … |
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