Learning For Life

To Change Minds … Change Your Approach?

People have told us they're using our sisterly banter to start conversations with others (family, friends, and even in classrooms), so Black created "Conversation Starters". Stay tuned as we'll be introducing new topics on a regular basis!


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There's so much discussion right now about trying to change people's minds about getting vaccinated, but I'm not sure how you change people's minds about anything. Growing up, and actually up until my crisis when you forced me to do otherwise, my preference and tendency have always been to avoid conflict. And most of the time, I can still do that.

But I'm curious, since you're the debate queen, how do you change people's minds? I suppose you're going to tell me it takes having all your facts and figures ready, that no one wants to hear all the warm and fuzzy "logic". And, as the saying goes from the 1950s TV show Dragnet, " Just the facts, ma'am."


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Ironically, the key to changing someone's mind may be closer to your natural tendencies than you realize. First, I think we can agree that telling someone how wrong they currently are (or right you are) does not work, unless you want a debate – not a productive conversation.

But contrary to what you think I am going to suggest, I know that facts and figures can be intimidating and boring for most people. (I know it makes your eyes glaze over.) They are important, but not as important as meeting people where they are. Find something on which you agree versus being on opposing sides, and go from there. Try to understand WHY they see things differently from you and explain your position and why – but not by reciting facts. It may be how the issue is framed, or maybe not everything relevant was taken into consideration. Not surprisingly, this approach uses the same tactics that many successful salespeople use . Combine that with the fact (pun intended) that we are a story-telling society, and it becomes obvious that to changes someone's mind, you also have to touch them on an emotional level.

THE CONVERSATION STARTERS

  • Have you ever tried to change someone's mind? How did you approach it? Did it work?
  • Has anyone ever tried to make you change your mind? How did they approach it? Did it work? Why or why not?
  • What do you think of Black's approach to first find common ground? Is there's always common ground? If not, what can you do?
  • When trying to change someone's mind, do you think about WHY they believe what they do? Do you ask them to explain their position? Or, do you start out stating your position in an attempt to change their mind?


People have told us they're using our sisterly banter to start conversations with others (family, friends, and even in classrooms), so Black created "Conversation Starters".


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I’ll admit that I hate technology and prefer to keep my ostrich head in the sand. But although I’ve slowly gotten better and try not to immediately default into freakout mode, all this talk about Artificial Intelligence (AI) not only confuses me but scares me. It reminds me of the 1968 movie “2001 A Space Odyssey,” the computer named HAL, and the potential of machines to harm vs. help us. (Yes, I’m being a bit dramatic, but then again, maybe not …)

Black and I have talked about how it can be used to help solve some of the world’s most challenging problems, like cancer, but wherever there’s opportunity for good, there can also be bad actors. And it’s all happening so incredibly fast as it seems like there’s some new development almost daily, and I don’t want to have to understand it, let alone learn how to use it.


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It is already impacting society, and although many people play with it like a toy, early adopters see its value as a powerful tool – for good and evil. It does not help that the “Godfather of AI”, as well as one of the creators of ChatGPT (a leading AI system where users can pose questions), are warning us of the potential dangers of the technology and the need to slow things down and have guardrails in place.

It is critical to remember that denial does not change reality.

AI will become increasingly important for businesses that want to stay competitive and will dramatically impact the labor market by automating some tasks. But, it will mean critical thinking skills will be more important than ever. And, as AI becomes more integrated into our personal lives, it will be essential for us to understand the basics – both what it can and cannot do.

THE CONVERSATION STARTERS

  • What is Artificial Intelligence (AI)? How does AI “learn” (get its information)?
  • Does AI scare or excite you? Why?
  • What are the benefits of AI? What are the challenges or risks associated with AI?
  • Do you think AI will impact you personally and/or professionally? If so, how do you plan to be prepared?

People have told us they're using our sisterly banter to start conversations with others (family, friends, and even in classrooms), so Black created "Conversation Starters".

Sometimes it takes a celebration to get us to stop and think about something. Hopefully, Celebrate Diversity Month will get all of us to think about diversity differently. Especially since too often people focus on differences and who’s “better” instead of realizing that different is … merely different.

Plus, as Black points out below, wouldn’t it be boring if there were only two flavors of ice cream?



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Growing up on Long Island in a Jewish home, I didn’t think twice about my best friend (who’s still a close friend) being Italian, although we did have different cultural and religious beliefs. And although we lived close to New York City, it wasn’t until I went to college in North Carolina that I met a Black person (and a Southerner, no less). She and I quickly became good friends and laughed at the fact we had the same last name, but that’s where the similarities ended. Yet, I had never really thought about diversity, or to be honest, even heard of the term, until you had us working on Career & Technology Education (CTE) curriculum, and we did a soft skills worksheet on it. That’s when I discovered that “diversity” was actually a “thing”, although lately, it seems to have become a political topic .

But once I was aware of it, I realized how much I learned from being friends with people who have different perspectives and experiences than I do. Of course, having a sister who at times seems more like a Vulcan, likes to push me outside my comfort zone, and makes me look at things from different viewpoints, has made me a better person – both in terms of newfound knowledge as well as a greater appreciation for how and why others may see things differently .


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Vulcan or otherwise, there were things to learn from Spock, which highlights the importance of diversity. In the broadest context, diversity introduces us to unique experiences and perspectives. In the workplace, it is often referred to as Diversity, Equity & Inclusion (DEI), but I will stick with diversity (for now), which includes not only race, sex, and age, but also gender and sexual orientation, disabilities, religious beliefs, and socioeconomic status, and I am guessing there are other differentiators. I think it is as simple as accepting that not everyone is alike. (How boring would that be? It would be like only having vanilla and chocolate ice cream.) And recognizing that differences are not right or wrong; they are differences.

From a business perspective, the more you look at things from different angles and perspectives, the more fully (and more creatively) you will see things, which in turn, helps you better understand and provide value to your target market.

I know I said I would not get into equity and inclusion, but I love this quote from Vema Myers, “Diversity is being invited to the party, inclusion is being asked to dance.”

THE CONVERSATION STARTERS

  • Define diversity. What does diversity mean to you? What are its challenges and benefits?
  • The concept of diversity in the workplace encompasses acceptance and respect. But that also applies to your personal life. How can your actions and behavior help or hinder the situation?
  • Are your friends and workplace associates a diverse group of people? If so, what have you learned from them? If not, why not? And would you be willing to proactively get to know people outside your "usual” circle?
  • Do you think “diversity” is seen differently by different generations? Why?

It’s been two years since my daughter went through the college selection process. Looking back at the checklist (below) that I created when she was making this life-changing decision (yes, comments like that make it even more stressful, but it’s true), I can see how each step helped her make the best choice for herself. I admit it was difficult for me to let her decide for herself, especially as I didn’t initially agree with her choice, but then I realized I was including my aspirations and wishes into the equation. (Parents, be aware of this tendency!) Since then, I’ve seen her use the process for other college-related decisions, and I’m confident she’ll apply it to other life decisions. My only regret? No one taught me this when I was her age ...

So, the college applications, including financial aid, are done. And even though my daughter understood what it would entail, until you're actually in the midst of it, you don't appreciate it's a lot of hard work. And stress.

Now the difficult part … waiting. Wondering which of the schools will accept you. Hoping that you'll have options, including at least one on your "wish list". Well, before you know it, you'll hear back and will be faced with having to make a decision. One that may feel like the biggest decision of your life, so hopefully, these five steps will help …

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