Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| I know you don’t like to look back, but humor me. Years ago, when my husband got fired, do you remember how I struggled with having him home ALL the time, along with all the stress and emotions of the situation? And the fear of the unknown? Lately, I’ve been feeling some of those same emotions, but for very different reasons. I was a single mom for years, and now I'm an empty nester. But that doesn’t mean the girls don’t still need me, especially now that they're "adulting", the issues are more important. And just because no one depends on me for day-to-day life doesn’t mean life is easier. Sometimes, when I’m tired or feeling overwhelmed, it feels as though I’m yet again trying to “hold it all together”. And before you say anything … I’m not asking for sympathy, because we all know you don’t “do” sympathy. | |
| | I do not think that you want sympathy. I think you want empathy. You want me, and others, to understand how you are feeling. Not to feel sorry for you. Your life has changed in major ways — the girls leaving home changed the role that had shaped so much of your daily life. Being single affects your support system. And, losing Mom, even if several years ago, left a void that does not simply disappear. The fact that you are “warm and fuzzy” only amplifies those feelings. Which makes everything even more challenging — for you and sometimes for those of us around you. |
- What's the difference between sympathy and empathy?
- How do you know when someone wants help, empathy, or simply to be heard?
- Why might someone struggle during a stage of life others might assume should feel easier?
When we talked about how to change other people's minds in To Change Minds … Change Your Approach?, Red was shocked to learn that Black, her highly pragmatic (albeit extremely sarcastic) sister, who often thinks of disagreements as sport, actually suggested using approaches that seemed more in keeping with Red's "style" as a warm and fuzzy mom, who goes out of her way to avoid conflict.
Of course, that led to us talking (initially, Black thought Red just wanted to bask in the light of being right, but quickly realized that the straight-A student wanted to understand the approach better), and we ultimately created the following list because we both love lists.
We don't think of this as a definitive list, but we agree that you can't go wrong using any/all of the following approaches or (as Black would say) strategies … whether you're trying to change someone's mind or simply better understand their position.
- R-E-S-P-E-C-T
Aretha Franklin said it best … and respect should be part of everything we do. Everyday. Unfortunately, it seems to have gotten lost somewhere. It's ok to disagree, but if we'd treat one another with respect, we'd all be less defensive — and more open to understanding what we each think (and why). - See Another Side
It's human nature to trust people who are like us or who see things the same way we do, and it can be difficult to understand different perspectives. Too bad Aretha didn't sing E-M-P-A-T-H-Y, but there's a reason for the expressions, "Don't judge a man until you have walked a mile in his shoes" or "There are two sides to every story" (although Black will argue there are at least three, and often more). Want the best way to understand another person's perspective or opinion? Ask them. And then listen. - Seek Common Ground
Have you ever started talking with someone new and found you had something in common? Or have you ever been arguing with someone and suddenly found that you agree on something? Finding common ground can create a feeling of connection and comfort — sometimes even satisfaction or surprise. And even if it’s something small, that’s often enough to build on. So, look for it. - Remember, You're Not In A Courtroom
So often, when trying to change someone’s mind, the tendency is to present your case as if you’re in a court of law defending your position while shooting down the opposing side. Our mom used to take that to the extreme, to the point that Black would start conversations with her by saying, “You are right. I am wrong. What is the topic?” The problem is that rather than starting from a place where you might be able to meet in the middle, it immediately puts each side in an extreme position. And all we can say is … good luck with that. - Leave A Way Out
Have you ever been in a situation where you were certain you were right, and then during the conversation, realize that you might not have considered all the issues, or you may have been missing an important detail? Some people are better at dealing with that than others. (Black will merely say, "Fair enough.") Others will hold their ground because they're afraid they'll look stupid or weak if they "give in". If you're trying to change someone's mind, you need to make sure there's a graceful way for that to happen. - Emotion Overrules Facts
In fact (pun intended), changing someone's mind is one of the rare situations when Black believes that Red's warm-and-fuzzy approach may be more effective than her own Vulcan-like approach. People often make decisions emotionally and then evaluate the evidence. And often, once a decision's made, people may resist believing "opposing" evidence or even "interpret" the facts so that it supports their decision. So, facts matter, but how you present them may matter even more. - Start With A Story
We're a storytelling society. We remember stories long after we've forgotten facts and figures. And we remember what we've experienced more than something we have read or heard. It's the power of stories. So, we end our list with an idea of where to start the conversation if you want to change someone's mind: tell a story, give an example, conjure up a memory of an experience … anything that will make the topic relatable and provide an emotional foundation on which you can build.
WARNING: Although this post is about ways to approach changing someone's mind … keep in mind that it's a two-way street. If you truly listen and remain open-minded, you may, ironically, find yourself changing your mind.
Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| | In some ways, it seems like decades ago that my husband got fired. In other ways, it seems like yesterday. I had never felt so scared. So confused.So out of control. I thought he’d work for the company where he had been for years until he retired, and by then we’d have a second home and would live happily ever after. It never occurred to me that anything could change that plan. Everything seemed perfect. Then, seemingly in an instant, the future I had counted on disappeared. And my life became a living nightmare. |
| Yes, and as I told you at the time … you needed to calm down. I said that a lot. Still do. Anyway, I remember telling you to take a deep breath … and that you would get through it. And, you did, although you constantly questioned whether you could. |
- Your life can change in an instant. Can you be prepared? How can you plan for the unknown?
- What are other unplanned life events?
- What's one thing you can control when life feels out of control?
Our banter may start with two sisters, but it’s getting families, friends, and even classrooms talking.
| I need to vent! Between work and family, I'm constantly busy. And I feel like I'm always needed by someone for something! Which normally is ok, as that's my life. But sometimes all the everyday things keep piling up to the point it’s overwhelming, and I feel totally stressed. I just need some time alone! | |
| | No, you need time away. |
| Same thing. | |
| No. Not really. “Time alone” means without anyone with you. So, running errands without the girls or working alone in your office would be time alone. But, what you need is … “time away”. In other words, time with no other objective than doing something for yourself. Even if that is doing nothing. |
- When was the last time you did something by yourself that was just for yourself?
- Is taking "time away" selfish?
- Can knowing you have blocked off "time away" help with managing stress today?

