Words & Banter

Calling Everyone ... Young & Old

Photo by Spauln on iStock

Initially, I just chalked this up to being "old" and accepting the fact I remember telephones before they were "smart" (and will admit they can make me feel "less-than-smart"). I am old enough to remember rotary dial phones (see the image above) where you had to place a finger in the hole associated with the number, then rotate the dial round to the end-stop and let the dial return under its own power. I will not go into the science behind it, but it was extremely reliable – although very hard on your manicure.

But, this is not about the history of telephones or the associated technology that has improved to the point computers that once required a large, air-conditioned room can now fit in your back pocket or handbag. This is not about us all (regardless of age) needing to be digitally literate. It is not about the fact the older we are, the larger the screen size we prefer, although we might claim it is a function of what we are used to versus admitting to declining vision as we age.

Rather, this is about a recent experience that first made me feel old. Then roll my eyes. And then open my eyes to an opportunity.


I was on the phone (a cordless landline – not a rotary dial or even a phone tethered by wires) with a customer service representative from a high-end designer company. We were discussing an order, and he said they would keep me updated. However, they could not do it via email (my preferred method of communication) but would text me using the phone number associated with my order and that he saw on Caller ID. I said that the number would not accept text messages as it was a landline, but they could leave a voice message.

Apparently, that totally confused the rep, as he repeatedly said he did not understand why they could not text me. And, I kept repeating, almost like it was a mantra, "because it is a landline." Finally, he admitted that he had no idea what a "landline" was … and I started to suggest he find someone "older" to explain it. But, then realized this was my opportunity to explain it to him.

I explained the difference between mobile phones and landlines, but also suggested he discuss the situation with his supervisor as the company sold very expensive consumer goods, and I would think many customers were older and might be using landlines. Surprisingly, he was interested in my perspective and admitted to never having thought about it. And then, he thanked me for taking the time to explain it versus just complaining. (As a customer service rep, I would guess almost all his conversations were complaints – not actual conversations).

There is so much for us to learn and share when it comes to technology and how we communicate. Some people prefer emails while others can only be reached by text; some want phone calls while others can only be reached with a "chat" feature. Regardless, our ways of communicating can be used to divide us – or unite us.

I will admit that I can be confused when confronted with new technology if you will admit that you can be confused when confronted with old technology.
Photo by Walter Bibikow on Alamy
Red may be the theater major and movie fanatic, but when we talk about women’s equality and role models, ironically, I am the one who brings up movie and television characters. (Although she keeps trying to convince me that I am a role model.) Maybe because my favorite movie character is Scarlett in “Gone With The Wind,” and growing up, I was inspired by Marlo Thomas and “That Girl.” But once I learned the backstory of “I Love Lucy,” I realized Lucille Ball was the ultimate badass …


I Love Lucy. For many of us, myself included, those three words bring back memories of favorite episodes of the “I Love Lucy” show. And, although I would be hard-pressed to pick my favorites, some may reminisce that the show, which ran from 1951 – 1957, was from a simpler time and is dated. I would argue that the comic timing, the gags, and the chemistry of the characters have stood the test of time.

Maybe it is because they took frustrating situations in everyday life and then pushed them to the extreme – and made them hilarious along the way. For example, your young child wants a superhero at their birthday party. Reasonable. But for Lucy, after unsuccessfully trying to book Superman (Chris Reeves), she dons the costume in “Lucy and Superman.” A classic.

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Photo by alzay on iStock

It may seem odd to talk about footprints in the snow when most of us are experiencing record heat. But, as we all go through our busy days, it is easy to overlook how the steps we take in life, whether intentional or unplanned, good or bad, lead us to where we are today. And, while it is easy to focus on the past, the future is an untrodden path, waiting for our next step …

Back in 2004, I met an older couple participating in a Ferrari rally, and after a deep conversation over a long lunch, they became dear friends. It was an event that would change my life in many ways, and several months later, shortly after my husband “surprised” me with a divorce, the husband sent me an email that so moved me that I put it in my “Blue Book”. (A Circa planner with a blue leather cover, hence the name, that includes not only my calendars but also a section with a few things I re-read on a regular basis.)

Last month, he passed away. I always made a point of letting them know that “Footprints” had become an important part of my life. They are words to live by. And, in honor of my dear friend, who is loved and missed, I want to share that email. With no edits … as we do not get to edit our lives …

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Design by Sawyer Pennington, Underlying photo by Jon Tyson on Unsplash

To say that this summer has been hot is an understatement, but summer has always been a season to enjoy longer days, the slower pace, and summer eating. And just because we’re being bombarded with pumpkin-flavored everything, indicating Fall’s just around the corner, it doesn’t mean you can’t still enjoy the summer way of life.

When the summer started, Red struggled to balance the feeling that she should be getting more done with the “extra hours” vs. wanting to enjoy more leisure time. Of course, Black couldn’t resist pointing out,

There are 24 hours in a day, regardless of season. The extra daylight makes you feel like you have more hours. Regardless, summer is a great time to rethink how you spend those “extra” hours.

So, even though the calendar may indicate we only have a few weeks left of summer, it’s not too late to think about summer hours … and how you can adjust your mindset. Which can last, well, forever.

To read our full conversation, which includes Black suggestion of possibly doing a cookbook (was she serious or merely being her typical sarcastic self?), click here.