Words & Banter

Calling Everyone ... Young & Old

Photo by Spauln on iStock

Initially, I just chalked this up to being "old" and accepting the fact I remember telephones before they were "smart" (and will admit they can make me feel "less-than-smart"). I am old enough to remember rotary dial phones (see the image above) where you had to place a finger in the hole associated with the number, then rotate the dial round to the end-stop and let the dial return under its own power. I will not go into the science behind it, but it was extremely reliable – although very hard on your manicure.

But, this is not about the history of telephones or the associated technology that has improved to the point computers that once required a large, air-conditioned room can now fit in your back pocket or handbag. This is not about us all (regardless of age) needing to be digitally literate. It is not about the fact the older we are, the larger the screen size we prefer, although we might claim it is a function of what we are used to versus admitting to declining vision as we age.

Rather, this is about a recent experience that first made me feel old. Then roll my eyes. And then open my eyes to an opportunity.


I was on the phone (a cordless landline – not a rotary dial or even a phone tethered by wires) with a customer service representative from a high-end designer company. We were discussing an order, and he said they would keep me updated. However, they could not do it via email (my preferred method of communication) but would text me using the phone number associated with my order and that he saw on Caller ID. I said that the number would not accept text messages as it was a landline, but they could leave a voice message.

Apparently, that totally confused the rep, as he repeatedly said he did not understand why they could not text me. And, I kept repeating, almost like it was a mantra, "because it is a landline." Finally, he admitted that he had no idea what a "landline" was … and I started to suggest he find someone "older" to explain it. But, then realized this was my opportunity to explain it to him.

I explained the difference between mobile phones and landlines, but also suggested he discuss the situation with his supervisor as the company sold very expensive consumer goods, and I would think many customers were older and might be using landlines. Surprisingly, he was interested in my perspective and admitted to never having thought about it. And then, he thanked me for taking the time to explain it versus just complaining. (As a customer service rep, I would guess almost all his conversations were complaints – not actual conversations).

There is so much for us to learn and share when it comes to technology and how we communicate. Some people prefer emails while others can only be reached by text; some want phone calls while others can only be reached with a "chat" feature. Regardless, our ways of communicating can be used to divide us – or unite us.

I will admit that I can be confused when confronted with new technology if you will admit that you can be confused when confronted with old technology.
Design by Sawyer Pennington, Underlying photo by Jon Tyson on Unsplash


red headred head assets.rebelmouse.io

As you know, I love history, but I appreciate many people don’t.


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I am one of those people, so not sure where you are going with this.


red headred head assets.rebelmouse.io

Exactly. So, when you first wanted to talk to me about the history of credit cards, I should have known something was up.


Black's HeadBlack assets.rebelmouse.io

Or, at least been curious.


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How was I supposed to know it would make a difference in my life?


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Why else would I want to give you a “history lesson”?
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Photo by mevans on iStock
Let’s be very clear. Autism has no correlation with intelligence; it’s a developmental disability (or what Black refers to as “DIFF-abilities”). And it’s a spectrum disorder, which means each autistic person has their unique mix of abilities, challenges, and ways of seeing the world (can’t that be said of all of us?!) So, as we celebrate World Autism Acceptance Week, remember it’s more than just awareness – it’s about acceptance.

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Did you know that April's Autism Awareness Month? I wasn't aware (pun intended) of it until I read our local homeowner's monthly newsletter and it caught my eye.


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Actually, last month the founding organization, the Autism Society, changed "Awareness" to "Acceptance" to foster inclusivity, as knowing about something is very different from accepting it. But I am guessing that is not the point of this call.


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Although it isn't autism, it reminded me of years ago when we found out that Natasha has learning disabilities.


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I think you mean DIFF-abilities.


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Of course, that's another thing I remember. I was focused on the negative aspects of her diagnosis until you asked me, point-blank, "Why are they called disabilities?" And proceeded to explain that everyone has different strengths and weaknesses.


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Exactly! Imagine the world if everyone excelled at math, but flunked English. Or, a world of lawyers, but no musicians. Some people are better at social skills, while others excel at handling technical data. Why not just say that people who have different skillsets and abilities have DIFF-abilities versus making them feel like they have shortcomings?
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Design by Sawyer Pennington, Underlying photo by Jon Tyson on Unsplash


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As much of a history buff as I am, I’m embarrassed to admit that for a long time, I didn’t know March was Women’s History Month. But now that I do, I’m amazed by all the inspirational stories of women’s remarkable achievements.


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Too bad Natasha and Sawyer do not still live at home; it would be fun to start a conversation by asking them what women they find inspiring.


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I already know who they would pick. The first woman to race the road course at Indianapolis Motor Speedway. And I’d have to agree with them. Your Ferrari racing has made an impact on so many people. But especially girls.


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Until you mentioned it several years ago, I never thought about that. In the 1970s, I was one of the few women in business school. I then made a career in the male-dominated oil and gas industry. I am used to being a “token” female.


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Trust me. I watch people whenever we’ve done speaking engagements. It’s predictable ... we put up the family tree, and Natasha and Sawyer get awws, but your two racecars get everyone’s attention.
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