Photo by Spauln on iStock

Initially, I just chalked this up to being "old" and accepting the fact I remember telephones before they were "smart" (and will admit they can make me feel "less-than-smart"). I am old enough to remember rotary dial phones (see the image above) where you had to place a finger in the hole associated with the number, then rotate the dial round to the end-stop and let the dial return under its own power. I will not go into the science behind it, but it was extremely reliable – although very hard on your manicure.

But, this is not about the history of telephones or the associated technology that has improved to the point computers that once required a large, air-conditioned room can now fit in your back pocket or handbag. This is not about us all (regardless of age) needing to be digitally literate. It is not about the fact the older we are, the larger the screen size we prefer, although we might claim it is a function of what we are used to versus admitting to declining vision as we age.

Rather, this is about a recent experience that first made me feel old. Then roll my eyes. And then open my eyes to an opportunity.

I was on the phone (a cordless landline – not a rotary dial or even a phone tethered by wires) with a customer service representative from a high-end designer company. We were discussing an order, and he said they would keep me updated. However, they could not do it via email (my preferred method of communication) but would text me using the phone number associated with my order and that he saw on Caller ID. I said that the number would not accept text messages as it was a landline, but they could leave a voice message.

Apparently, that totally confused the rep, as he repeatedly said he did not understand why they could not text me. And, I kept repeating, almost like it was a mantra, "because it is a landline." Finally, he admitted that he had no idea what a "landline" was … and I started to suggest he find someone "older" to explain it. But, then realized this was my opportunity to explain it to him.

I explained the difference between mobile phones and landlines, but also suggested he discuss the situation with his supervisor as the company sold very expensive consumer goods, and I would think many customers were older and might be using landlines. Surprisingly, he was interested in my perspective and admitted to never having thought about it. And then, he thanked me for taking the time to explain it versus just complaining. (As a customer service rep, I would guess almost all his conversations were complaints – not actual conversations).

There is so much for us to learn and share when it comes to technology and how we communicate. Some people prefer emails while others can only be reached by text; some want phone calls while others can only be reached with a "chat" feature. Regardless, our ways of communicating can be used to divide us – or unite us.

I will admit that I can be confused when confronted with new technology if you will admit that you can be confused when confronted with old technology.
Photo by enviromantic for iStock

red head

I know I shouldn’t say this, but I can’t stand N95 masks! They make me feel like a duck.


That quacks me up. Regardless, they are much more effective than cloth masks. And, FYI, they do come in different shapes.

I just wish they were more comfortable.
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Photo by bhofack2 for iStock

Popcorn. Just the thought of popcorn makes me smile, makes me want to indulge, makes me happy. And I’m guessing my popcorn obsession makes Black roll her eyes (although she might admit it can be a healthy snack). However, plenty of people must love popcorn as much as I do. Why else would there be a National Popcorn Day?!

Over the past few years, the pandemic posed challenges that none of us could’ve foreseen (and I’ll never forget the dedication of the front-line workers or make light of the sacrifices so many had to make). But part of me has to laugh at the irony because it ended my seemingly easy “escape” from the stresses of life – going to the movies and enjoying the largest bucket of popcorn – when I needed it the most.

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Design by Sawyer Pennington, Underlying photo by Jon Tyson on Unsplash

red head

Well, it’s our first column of the year. A new beginning. Any “new” ideas for topics? Something other than New Year’s resolutions.


Is there a reason you do not want to talk about resolutions?

Obviously, yours was not to ask fewer questions.

Black (use0

That will never happen, but you are avoiding the question. Why?


Because every year, I have a long list of things I want to do, and I start strong, but within a few months, I fall back into old habits. Sometimes it only takes weeks. It’s frustrating and disappointing.

Black (use)

Next question. What is the opposite of “old?"
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