Words & Banter

Calling Everyone ... Young & Old

Photo by Spauln on iStock

Initially, I just chalked this up to being "old" and accepting the fact I remember telephones before they were "smart" (and will admit they can make me feel "less-than-smart"). I am old enough to remember rotary dial phones (see the image above) where you had to place a finger in the hole associated with the number, then rotate the dial round to the end-stop and let the dial return under its own power. I will not go into the science behind it, but it was extremely reliable – although very hard on your manicure.

But, this is not about the history of telephones or the associated technology that has improved to the point computers that once required a large, air-conditioned room can now fit in your back pocket or handbag. This is not about us all (regardless of age) needing to be digitally literate. It is not about the fact the older we are, the larger the screen size we prefer, although we might claim it is a function of what we are used to versus admitting to declining vision as we age.

Rather, this is about a recent experience that first made me feel old. Then roll my eyes. And then open my eyes to an opportunity.


I was on the phone (a cordless landline – not a rotary dial or even a phone tethered by wires) with a customer service representative from a high-end designer company. We were discussing an order, and he said they would keep me updated. However, they could not do it via email (my preferred method of communication) but would text me using the phone number associated with my order and that he saw on Caller ID. I said that the number would not accept text messages as it was a landline, but they could leave a voice message.

Apparently, that totally confused the rep, as he repeatedly said he did not understand why they could not text me. And, I kept repeating, almost like it was a mantra, "because it is a landline." Finally, he admitted that he had no idea what a "landline" was … and I started to suggest he find someone "older" to explain it. But, then realized this was my opportunity to explain it to him.

I explained the difference between mobile phones and landlines, but also suggested he discuss the situation with his supervisor as the company sold very expensive consumer goods, and I would think many customers were older and might be using landlines. Surprisingly, he was interested in my perspective and admitted to never having thought about it. And then, he thanked me for taking the time to explain it versus just complaining. (As a customer service rep, I would guess almost all his conversations were complaints – not actual conversations).

There is so much for us to learn and share when it comes to technology and how we communicate. Some people prefer emails while others can only be reached by text; some want phone calls while others can only be reached with a "chat" feature. Regardless, our ways of communicating can be used to divide us – or unite us.

I will admit that I can be confused when confronted with new technology if you will admit that you can be confused when confronted with old technology.
Photo by michaelmjc on iStock

No matter the reason for a garage sale – whether to get rid of things you’re not using anymore, an attempt to declutter, or estate sale “leftovers” – they can be about so much more than just “stuff”. And is why we’re rerunning one of Red’s favorite posts. Plus, Saturday’s National Garage Sale Day. (Yes, that’s a real thing.)



Black's HeadBlackassets.rebelmouse.io

Thanks for the accounting of your garage sale. But, given how many hours you spent preparing for it, and then the actual sale itself, did you calculate how much you“earned” on a $/hour basis?


red headred headassets.rebelmouse.io

No, all I know is that it seemed to take forever to go through everything in Mom’s house and decide what to keep, what to sell, what to donate. And what to trash. As far as the garage sale, I’ll give you your half the next time I see you.


Black's HeadBlackassets.rebelmouse.io

Keep my half. You did all the work. I did not even offer to help.


red headred headassets.rebelmouse.io

And that was a big help. Thank you.
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red headred headassets.rebelmouse.io

I know everyone’s talking about the record-setting temperatures because everyone’s experiencing them, but I’m so tired of it being so damn hot out. Or, should I say “too darn hot,” in honor of one of my favorite all-time musicals, “Kiss Me, Kate”?


Black's HeadBlackassets.rebelmouse.io

You said it was worse when you lived in Hong Kong and Shanghai because there was little difference between day and evening temperatures and humidity. At least here, it cools off a little once the sun goes down.


red headred headassets.rebelmouse.io

But not enough. I know I’m getting older, so that doesn’t help, but the heat seems more oppressive, and I’m not only lethargic but cranky.
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Photo by Iam Anupong on iStock
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I'll never forget the day. It was an "almost" ordinary day out on the golf course with my mom and dad during the heat of a Long Island summer. Now, if "Long Island" conjures up images of stately manors on the North Shore (think "Great Gatsby") or beachfront mansions in the Hamptons (think Robin Leach and his popular show "Lifestyles of the Rich and Famous"), you can put those out of your head. I'm not talking about some fancy country club golf course, just a regular public course.

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