| I’m sorry, but as a mom, I just can’t find the words when it comes to these senseless killings at schools. At schools! My heart breaks for the families of those children lost at Robb Elementary in Uvalde. |
| You do not have to be a mom to become outraged about killings at schools. A place that should be a safe haven for students and teachers. A place that should instill the love of learning – not the fear of dying. |
| Yes, but as a mom, it’s beyond comprehension. You can’t help but think, what if it was my child? When I see the faces of those lost fourth graders, I find myself welling up with tears. I think of my girls at that age. And what those parents must be going through. |
| I am not warm and fuzzy, yet I thought the same things. And, I thought about parents walking past empty beds. Even if you are not a parent, you cannot help but think about siblings and nieces and nephews, your friends and neighbors and their children. And grandchildren. It is not about being a parent – it is about being human. |
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| I felt the same way about Sandy Hook back in 2012. I can remember hearing about Columbine in 1999 as I was living overseas, and several people asked me how such a thing could happen in the U.S. I didn’t have a good answer then. And I still don’t. In fact, it’s only getting worse. When are we going to do something?! |
| Excellent question. One many people are asking. Within hours of the Uvalde shooting, I heard two very passionate pleas from people with very different backgrounds – Steve Kerr, N.B.A. head coach (Golden State Warriors), who refused to talk about basketball in a pre-game interview, and Senator Chris Murphy, a Democrat begging for bipartisanship to find common ground and take action. |
| Well, I know that everything’s become so divisive, but doing something about all these mass killings – whether schools, churches, grocery stores, even a medical center, the list seems to be endless – should be something they can agree on. I just can’t get my head wrapped around why we keep doing … nothing! And I keep thinking about how you’ve always told me that doing nothing IS a decision. A decision to do nothing. |
| Actually, I say, “It is a decision to maintain the status quo.” However, the challenge is finding areas of agreement, which may explain why Congress has done nothing over the last decade. Meanwhile, the number of mass shootings (which seems to be an American phenomenon) continues to increase. There have been over 200 this year alone, and the year is not even half over. |
| You’re the one who loves numbers and statistics, but even I know that’s more than one a day. I’d think better gun control would be the answer. And before you say anything, I’m not against guns; I’m against high-capacity high-speed weapons. I don’t think any civilian needs them. Ever. |
| Some people argue it is not a gun issue; it is a mental health issue. So, if you attribute our mass shootings to mental health issues, would it not make sense to do background checks and restrict those individuals from having guns? |
| Talk about stating the obvious! Although clearly, it’s not obvious to the politicians who don’t want expanded background checks. I’ve learned that the House of Representatives approved background legislation over a year ago but that it’s just sitting in the Senate. And what about assault weapons? Shouldn’t those be outlawed? |
| How much do you know about constitutional law? And, the Second Amendment? |
| Well, I love history, and I know the Second Amendment to the Constitution gives us the right to bear arms. It was written just after “we the people” served as our own “militia” to fight the British for our freedom, so “bearing arms” was so we could protect our country. |
| Interestingly, the Second Amendment contains only 24 words (and, some unusual grammar) yet has been the basis of decades of debate about gun control versus gun rights. But, just like it is illegal to own hand grenades and machine guns, they could ban high-capacity ammunition magazines (again) and outlaw bump stocks (again). However, I do not see that happening. |
| Why not? There’s no good reason civilians need those things. |
| I can give you millions of reasons. Follow the money … from the gun rights groups and the N.R.A. straight to the politicians. |
| So, you’re telling me it all comes down to money?! That they don’t care about all the people, including children, who have been killed. And they’re not willing to do everything in their power to prevent, or at least reduce, future murders? |
| The U.S. is the most heavily armed society in the world, with more guns than people. And, the only country that has strong gun rights with minimal regulations – not even common-sense ones. |
| The Uvalde shooter had just turned 18 and legally bought not one, but two, assault weapons and 375 rounds of ammunition! Anyone with common sense would find that alarming. Especially given the country’s youth are in a mental health crisis. |
| That certainly should have raised a red flag. And, is why there is a push to get “red flag” laws (removing guns from people who are considered to pose a danger to themselves or to others), and raising the age of gun ownership to 21. But, there is no guarantee either will get enough support from Republican Senators to get passed into law. However, you cannot convince me that Republican voters do not support gun safety and common-sense gun laws. |
| I think it’s safe (pun intended) to say most Americans support common-sense gun laws. That’s why politicians, who are supposed to represent us, not their own interests, need to find common ground. |
| Well, when it comes to politics, common sense and common ground are not so common. |
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| Why does everything have to be such a struggle? Even a simple phone call to a doctor’s office. I don’t know whether it’s because I’m tired or getting older, but I just don’t have the time or the patience for this. |
| Me, neither. |
| Do you mean this conversation? Or are you agreeing with me? Which, although nice, doesn’t make sense, as you don’t even know what happened. |
| I listened to what you said and suspect something that should have been simple became a production. I do not need the specifics to understand the concept. |
| Well, at least you’re listening. Which is part of the problem. |
| OK, now I need more information. |
| I used to think that the phone systems where you call a company and get automated prompts were the worst thing imaginable, as I wanted to speak to a human. Now I’m not so sure. |
| Yes, they can be very time-consuming and frustrating, but there are ways to bypass the system. |
| Thanks, but the problem started once I reached a real person. I don’t think people listen anymore. |
| I agree with that, too. Or, maybe you do not get to the point quickly enough. |
| Fine. A few months ago, I got a bill for my annual physical, and it included an item I shouldn’t have been billed for. But it was during the holiday season, so I got busy with other things. About a month later, I called the office, and after spending quite a bit of time going over everything, I thought it was resolved. |
| Let me guess; it was not. |
| Not even close. I received a letter from a credit collection agency! Which led to having to start all over again with a different person in the doctor’s office. Hopefully, it has been resolved this time, and I’ll get a corrected invoice, not a second letter from the collection agency. |
| You do realize you could have paid the uncontested amount at the start. And, FYI, the collection process is probably another automated system the doctor’s office uses. |
| I was looking for sympathy, not advice, but I should’ve known better. Anyway, the whole thing is ironic. I know that I’m always saying that with everything being automated these days, I want and miss dealing with people. And then it was people that created this problem. |
| Technically, technology and automation caused the problem. But, whoever handles “customer service” should have been able to fix it. This means businesses need employees who are knowledgeable, good communicators, and problem solvers. |
| At the risk of being old-fashioned, is it too much to want them to ask, “Can I help you?” and mean it? |
| “Can” means having the ability. And, is a separate question from “May I help you?” which reflects the desire the help. Both are required. |
| I’ll ignore the English lesson, but that’s what Home Depot does! They hire people who are knowledgeable about the products, and they’re always happy to help. In fact, they’ve often walked me clear across the store to help me find something. I remember trying to buy a new toilet, which somehow became complicated, but the store manager went above and beyond to make everything right. Bottom line, and this may sound crazy, but they take pride in helping customers. |
| That started at the top. It was how the company was built. They wanted to be a big business that offered the expertise and service of a small hardware store. When the chain first started, they stacked empty boxes on high shelves to give the illusion of being bigger than they were, but provided training for their employees to make sure they could help customers with most home repairs or improvements. |
| Impressive, but it must be expensive to train everyone. |
| It is an investment. And, reflects priorities. But, not all jobs require that level of training. It is about mindset and perspective. Each employee that interacts with a customer has the power to make the experience a good one or a bad one. Customer service should be more than a stand-alone department. |
| I remember when we were “teaching” at KIPP Houston High School, and you explained to the seniors that taking pride in how you do your job, regardless of what it is, doesn’t “cost” anything and doesn’t require special training. And is a great way to stand out in today’s workforce. |
| When I was in corporate, I told my employees the same thing. |
| Do you remember when you interrupted the manager’s meeting at the table next to ours at Pappadeaux’s Seafood Kitchen to say that same thing? I bet that was the last thing they expected to hear from a customer. |
| I could not help myself. Although it had been years – no, make that decades – since I worked at the Strawberry Patch, one of the Pappas’ first restaurants, I still remember the manager, Steve Sims, explaining that the hostess is the first employee the customer would meet and that they set the tone for either a great start or a bad experience. Each person, no matter what their job, is an important member of the team. It has stuck with me all these years. |
| What a powerful but simple lesson. However, I have a hard time picturing you working in a restaurant. |
| You would have an even tougher time if you saw the uniform I had to wear. Luckily, there are no pictures. |
| Are you sure? Maybe I should call their customer service. |
| Maybe you should not … |
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