Banter Bites

Who Said The Customer Is Always Right?

Want good customer service? Good behavior is a good start.

BANTER BITE BACKSTORY: We grew up hearing the expression "the customer is always right," and Red certainly agreed with it; and while Black understood the customer service aspect of it, she did question its impact on employees (why would you "automatically" side with a customer over an employee without knowing the details). And that was before the pandemic changed everything, but especially customer behavior.

Until recently, Red didn't think much about why the customer was "always right," but it reminded her of years ago when Black shared her amusing (or, at least, to Red) version of the Golden Rule, "He who has the gold, rules. "So, wouldn't that also apply to customers? Wouldn't a happy customer be a loyal customer?


As much as Black wanted to get into all the reasons why the cliché of the customer always being right didn't make sense, or even that the concept evolved into focusing on positive customer experiences (the pandemic has resulted in some positive changes and trends), she realized that customers' combative behavior is hurting us all, so what needs to be said is,

I get it. Everyone, myself included, is tired of the pandemic and the associated "politics". Emotions are running high, and tolerance and patience are running low. However, none of that is an excuse for rude or aggressive behavior. The customer is not only not always right. But, can be flat-out wrong. Full stop.

Of course, Red, although not trying to minimize the impact of Black's statement, couldn't help but think of a scene in a movie (a car-related one, no less),

One of my favorite scenes from "Ford vs. Ferrari" is when a rather rude and obnoxious customer tells Christian Bale's character (who's British) that "in this country, the customer is always right" and Bale replies, "yeah, bunch of nonsense."

Two years ago, on MLK Day, Red learned the power and inspiration of the words of Dr. Martin Luther King, Jr. And the power of dreams. And as long as there's social unrest and social injustice in the United States (stop and think about the first word … as we’re supposed to be united), the more we can learn from him … as not only did he fight for equality for all, but his approach is proof of the power of peaceful protests.

For most of us, writing and delivering one powerful and/or inspiring thing would be a very difficult task. To be remembered for hundreds is truly amazing.

BANTER BITE BACKSTORY: There's so much one can say about Dr. Martin Luther King, Jr., who led the civil rights movement from the mid-1950s until his assassination in 1968, and whose leadership was fundamental to the ending of legal segregation in many parts of the United States. But regardless of your position on segregation, it's almost impossible not to acknowledge, yet alone appreciate, how incredibly powerful and inspiring his words were and the impact they continue to have on the civil rights movement. But don't believe us. This goodreads post provides more than just a good read, it's a seemingly endless list of inspirational quotes while a great "refresher" course on Dr. King is available at History.com.

We grew up in New York, where bagels are almost sacred, but even though they may have started as a Jewish food in Europe, they’re now enjoyed by everyone everywhere (including Red and Black, but in very different ways) – why else would there be a National Bagel Day?

National holidays aren’t the time to count calories.

BANTER BITE BACKSTORY: We both agree that happiness has a hole in it, although one of us may only eat one bagel a year while the other tries to keep it to only one bagel when she does indulge.

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Another year and another National Clean Your Desk Day (yes, that’s actually a thing). So, is Red’s desk any better than the “disaster” it was last year? Well, believe it or not, it may not be perfect, but it’s significantly better. Is it because she finally listened to Black’s advice (see below) or somehow found a “secret” of her own? As it turns out, it was a combination of the two as Red discovered, even if the rest of her life isn’t “nice and neat” (that’ll never happen), she loves walking into her workroom in the morning and starting the day in a (somewhat) organized space, which provides the best motivation for keeping it that way. (Luckily, Black never brought up the science of messy desks.)

A day to clean up your desk?! It will take way more than a day …

BANTER BITE BACKSTORY: No one is immune from piles of paper, not even Black, the master of organization, but there’s a huge difference between a desk with a few small piles and some scattered papers (although her laptop’s keyboard needs serious cleaning) and Red’s “workroom” that usually looks like a tornado hit it.

Which is why Red rolled her eyes when Black mentioned today’s National Clean Your Desk Day, as it’d take her significantly more than a day to “clean up this mess,” but then she remembered Black’s advice on how to keep her piles (and piles) of paper under control and felt inspired. Red admits often feeling like she’s drowning in paper, but that’s because she lets the piles get out of control before reminding herself of Black’s very easy, straightforward approach to turning her mountains of paper into small manageable hills. And, significantly reducing stress along the way, because as Black points out,

Sometimes, it is more important to know what you are ignoring than it is to deal with everything in the piles.