Want good customer service? Good behavior is a good start.

BANTER BITE BACKSTORY: We grew up hearing the expression "the customer is always right," and Red certainly agreed with it; and while Black understood the customer service aspect of it, she did question its impact on employees (why would you "automatically" side with a customer over an employee without knowing the details). And that was before the pandemic changed everything, but especially customer behavior.

Until recently, Red didn't think much about why the customer was "always right," but it reminded her of years ago when Black shared her amusing (or, at least, to Red) version of the Golden Rule, "He who has the gold, rules. "So, wouldn't that also apply to customers? Wouldn't a happy customer be a loyal customer?


As much as Black wanted to get into all the reasons why the cliché of the customer always being right didn't make sense, or even that the concept evolved into focusing on positive customer experiences (the pandemic has resulted in some positive changes and trends), she realized that customers' combative behavior is hurting us all, so what needs to be said is,

I get it. Everyone, myself included, is tired of the pandemic and the associated "politics". Emotions are running high, and tolerance and patience are running low. However, none of that is an excuse for rude or aggressive behavior. The customer is not only not always right. But, can be flat-out wrong. Full stop.

Of course, Red, although not trying to minimize the impact of Black's statement, couldn't help but think of a scene in a movie (a car-related one, no less),

One of my favorite scenes from "Ford vs. Ferrari" is when a rather rude and obnoxious customer tells Christian Bale's character (who's British) that "in this country, the customer is always right" and Bale replies, "yeah, bunch of nonsense."

It’s hard to believe the topic of the Supreme Court and abortion could become any more controversial or dramatic. But there was no way to know a draft opinion overturning Roe v. Wade would be leaked to the press. A situation so shocking, it’s being compared to the "Pentagon Papers" leak.

Yes, leaks happen all the time in politics – at the campaign level, sometimes from Congress, and even on occasion from the executive branch. But from the Supreme Court of the United States??? Yet as Black said to Red just after it happened,

Nowadays, it is just too easy to have a “leak” as almost everything is just a “click away” from being shared or printed. No clandestine nights at the copy machine are required.

There’s an expression … throwing out the baby with the bathwater. Well, Supreme Court decisions on “babies” (well, technically fetuses) may also impact its integrity.

BANTER BITE BACKSTORY: There’s no question the recent Supreme Court cases involving abortion are controversial and may have a major impact on Roe v. Wade; something that both Red (as a mom to two daughters) and Black (as a highly independent woman who made the conscious decision not to have children) have strong feelings about, albeit focused on two very different aspects.

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If you’ve never thought about May Day, don’t worry, most of us haven’t.

BANTER BITE BACKSTORY: Red appreciates that some holidays have historical significance, some have ancient traditions, and some are opportunities for one of Black’s unexpected, but often amusing and clever, comments, but May Day checks all those boxes.

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To quote the lyrics from "West Side Story," “Could be … who knows …”

BANTER BITE BACKSTORY: Red, the theater major and lover of Broadway musicals, has loved "West Side Story" for as long as she can remember, so imagine her surprise when Black, usually only interested in the business aspects of the entertainment world, shared a “new” fact (at least, new to Red) about one of the most popular musicals ever produced.

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