| You know how I like to blah-blah-blah, barely letting anyone get a word in edgewise? |
| Is this a rhetorical question? Or, a trick question? |
| Neither, I leave those to you. And, you know how things happen to us that seem accidental but probably aren’t coincidences? |
| Is there a point to these questions? If so, can you please get to it? |
| As you often tell me, “Patience, grasshopper.” Although I know that’s not your strong suit. Especially not in conversations. Anyway, the other day you sent me a video about stutterers. Well, that same day, I happened to speak to someone who stuttered, and it was just what I needed. |
| The video? Or, the conversation? |
| The conversation. It happened before you sent the video. As you know, we weren’t sure the buyers of Mom’s house wanted the 22-foot shuffleboard table in the second-floor game room. And since it’s a solid piece of, well, whatever the board’s made of, it’d have to be broken down to get it out of the house since the original homeowners probably brought it in through the windows while the house was still being built. |
| I know the story. But, I am running out of patience with your blah-blah-blah. Can you get to the point? |
| I’ll try, but sometimes the details are important. Anyway, I was pretty stressed about finding someone who could remove the shuffleboard, especially since we only had a few days to pull this off. So, I was excited when I found LoadUp, a company that professionally disposes of your old items, but imagine how I felt when the person who answered the phone stuttered. I was not in a patient mood. |
| Oh, I can only imagine. Normally, you would have been patient and understanding, but getting Mom’s house emptied has been overwhelming and emotional for you. |
| There’s an understatement, but something remarkable happened during that call. I went from being incredibly stressed out to being calm and in a good mood. Because as soon as I heard his stutter, I forced myself to “slow down” and just listen. |
| I will not get into the power of active listening, but by focusing on what he was saying, that was an escape, albeit very brief, from everything going on in your mind. |
| Besides him being highly professional and knowledgeable, he was extremely nice and understood my “disposal” dilemma. I only wish he could’ve seen me as I went from being a woman bouncing off the walls to someone in a much better mood, all because, ironically, of his stutter! |
| I am certain he could hear it in the tone of your voice. Regardless, as the video points out, the problem is not with the person who stutters; it is with the listener. |
| Which makes sense. And even though you commented the video was a great piece and worth the time to watch, I only did so a few days ago. And I agree. But you also mentioned I should remind you to tell me about the Make-A-Wish interviewer who stuttered. |
| It was exactly one week before your conversation with the man who stuttered. I arrived for the building dedication interview and was introduced to the two-man film crew – an interviewer and a camera operator. I noticed that one man stuttered, so I assumed he was the camera operator. Imagine my surprise when I found out I had guessed wrong. |
| I’m sure you were great. You don’t tolerate fools well, but you’re very empathic with people who have genuine issues. |
| Perhaps. But, I also have been known to finish people’s sentences or interrupt them when it is obvious where they are going, and I want the conversation to move along quicker. |
| I think we’ve already established you’re impatient. |
| Point made. But, just as you learned allowing yourself to genuinely listen not only allowed you to connect better with him but also to stop and catch your breath, I realized that allowing the interviewer to ask his questions at his pace allowed me to think about what he was saying and carefully prepare my answer. That it was not a race to the finish. |
| So, does that mean you will start being more patient with me? And become a better listener? |
| Doubtful; however, I wonder if people who stutter do a better job of getting to the point and actually are more succinct speakers. |
| You would … |
When Red first heard Black talking about the importance of "soft skills," she didn't even know what she was referring to, let alone that they would be important to her life. So, Black explained that it was a term used to describe intangible but essential skills, such as critical thinking and problem-solving, communications, and conflict management.
Red, trying to be sarcastic, then asked if there was such a thing as “hard skills,” Black matter-of-factly told her those are tangible and technical skills such as computer skills.
Of course, Black couldn’t pass up an opportunity for sarcasm and explained that although there’s consensus about the importance of soft skills, there’s debate about what they should be called, with her favorite being the Texas Education Agency (TEA) calling them "21st Century Skills" – although she's old enough to remember they were important in the 20th Century, too.
But would anyone call them “Mom Skills”? Well, Red couldn’t help but remember the time Black told her, “Your job is every bit as demanding as a corporate position, and, in fact, you use many of the same skill sets.”Not something Red could ever have imagined, but it made sense once she better understood what soft skills are and how they are used. But then Black took it a step further,
Soft skills are transferable – between your personal life and the workplace (and from industry to industry). If you recognize that interpersonal relations have existed since Adam and Eve (or “caveman” days), and technical skills are constantly changing and there is no way to predict the careers of the future … it is easy to see why soft skills will always be needed.
It's funny, but now that Red’s familiar with soft skills, she not only recognizes them in day-to-day living but sees the impact they have (and the problems caused when they’re lacking). Our new website may not have SOFT SKILLS as a major section, but since it’s one of Black's passion projects, it will have a special place.
Until then, here are some of our favorite posts showing how soft skills affect us on a daily basis (OK, the Ferrari one about negotiating skills may not affect many people, but the message will):
- COLLEGE & SOFT SKILLS: My son’s going off to college but doesn’t know what he wants to study …
- COMMUNICATION: How Do You Communicate? Blah-Blah-Blah Or Bullet Points?
- CUSTOMER SERVICE: RED & BLACK … May I Help You?
- LEADERSHIP: RED & BLACK … Leaders All Around Us
- MOM SKILLS: Translating Mom Responsibilities
- PERSUASION SKILLS: The Fact Is … Don’t Use Facts
- NEGOTIATING SKILLS: A Perfect Day For A Convertible. And For Chutzpah.
- PROBLEM-SOLVING: One Person’s Problem … Is Another’s Challenge?!
- SPOT THE SOFT SKILLS: Selfish, Shallow … And Svelte?
Red was your typical straight-A student, getting great grades starting in kindergarten straight through to graduating from college.(Black’s grades were less than stellar, plus she was a discipline problem – some things never change.) And then, excited and proud of herself, Red thought she was done. Black, on the other hand, thinks of education as something that never ends, and much to the chagrin of students, will tell them,
Homework never ends; it just is called “research” when you get older.
Over the last few years, Red has come around to Black’s way of thinking and realizes it’s a mindset. And that education is more than the classes you take in school.
September is when students of all ages are back in school, but it’s also National Literacy Month, which is about so much more than reading and writing. Literacy includes things like Digital Literacy, Financial Literacy, Health Literacy, and even News Literacy. (As the linked Conversation Starters indicate, Red was the “poster child” of a highly educated person who lacked many of these basic literacy skills.)
So, we challenge you to find a topic that interests you or one you could benefit from learning (personally or professionally) and start doing your homework.
And while not a homework assignment, we figure if you’re still reading, you might be interested in some of our favorite “lifelong learning” posts (many of which helped Red learn about learning in a whole new way).
For many of us, Labor Day marks the end of summer (temperatures aside), and as we switch from a summer holiday mindset back to the “real world”, we can’t help but feel overwhelmed.
You don’t need us to tell you how falling back into a work or school routine can be challenging, especially if you’re facing a backlog of tasks and responsibilities. And, if that wasn’t bad enough, the “silly season” is just around the corner. (Red has been seeing Halloween decorations since mid-July, which means Thanksgiving and all the winter holidays aren’t far behind.)
But you don’t need us to tell you why you feel overwhelmed; you need help dealing with being overwhelmed.
When our new website goes live next year, one of the major sections will be THE DAILY HELP, where you’ll find easy-to-implement tools to get your day back on track and feel more in control.
But that doesn’t help you … NOW. So, here are a handful of our favorite posts to help you deal with daily challenges we all face. (Red admits that she picked the ones she felt she needed to reread.)
- Black’s Time Management “Secret” ... Is Worth Repeating (Time Management)
- It's happened again ... I can’t see my desk there’s so much paper on it. Help! (Piles of Paper)
- How Do You Communicate? Blah-Blah-Blah Or Bullet Points? (Communication)
- Expect Reality, Not Perfection (Relationships)
- Don’t Confuse Time Alone With Time Away! (Stress)
P.S. – Wondering why we haven’t mentioned money? Well, stay tuned, as we’ll have a post dedicated to DOLLARS & SENSE in early November as we get closer to the holidays. (FYI, our subscribers get sneak peeks before we post online.)