Today’s technology may be very different from when we first ran this four years ago, but it makes communication skills even more critical, and Effective Communications Monthis the perfect time to acknowledge it’s a superpower …
Talking isn't the same as communicating. And hearing isn't the same as listening. Think about it.
BANTER BITE BACKSTORY: Being an effective communicator, whether in our personal lives or at work, is a critical skill but one-size-doesn't-fit-all as we each use very different methods and styles … ranging from lots of words and talking stuffed animals (Red) to bullet points and racing flags (Black).
When Red learned that June was Effective Communications Month, she had to laugh, as the first thought that popped into her head was,
Oh, Black will have a field day with this given my tendency to blah-blah-blah. Plus, I don't know how many times she's told me that whatever point I'm trying to make often gets lost in my "sea of words". Of course, when she's told me this in person, I get the added emphasis of seeing her roll her eyes. At least, it's not what I call "The Look", which is a step beyond the rolling of her eyes when you can only imagine what she's thinking, but you know it's not good. But, I digress, which, I guess, is part of my communication "challenge".
The fact Red's warm and fuzzy, and likes to couch her words (whether spoken or written) so as not to hurt anyone's feelings, and to provide full explanations to avoid misunderstanding, is a good thing but is still only half the equation. Communication requires both the sending – and the receiving – of a message. But if the other party isn't listening, it falls on … well, deaf ears. Which often means you repeat yourself (oh, and we all know how our tone of voice changes when we're saying something for the millionth time), and although it may initially have been said with good intentions, ends up being seen as nagging.
Black, on the other hand, has never been accused of being quiet or shy, and given her extremely pragmatic business-like personality, has a much more direct communication style. Some of which Red recognizes can be useful,
I've often said that you write, talk, and probably even dream in bullet points. And while I might think of them as "abrupt" at times, there's no question that they provide a very clear and succinct way of communicating. Which is why I preface some of my longer emails that cover lots of topics and explanations, with, "I'm borrowing some of Black's beloved bullet points …"
So, what's the most effective method? Well, you can spend hours on the internet reading countless articles about the benefits of effective communications, the various types of communications (not everything is verbal and written – think about things like body language and facial expressions), and ways to improve communication skills, but Black tends to look at things slightly backward …
The reality is that we each have our own style of communicating, but we need to remember that communication is a two-way street, and the objective is connecting with other people, and sharing thoughts and ideas. Sometimes the best way to get our point across is to work backward and think how the other person will receive what we want to express. And then listening, truly listening, to their feedback.
Red's two Labradoodles
May is National Pet Month, and it’s a bittersweet time for Red as she lost Moo (her black Labradoodle pictured above) just before the New Year. It’s the first time she’s been without a pet since Woof arrived (see below for original post from 2021, including the third “silly name”), and not a day goes by that she doesn’t miss the companionship and unconditional love. So, she tries to focus on all the wonderful memories, knowing that one day she’ll welcome another pet into her life …
Well, this month marks 18 years since you changed my life, so I wanted to thank you. Again. For bringing such happiness into the lives of the girls and me, although some heartbreaking sadness, too. But there's nothing like unconditional love. | |
OK, but can you tell me what you are talking about? | |
Do you remember when I moved to Houston after living overseas, and we started going to the Hyatt Hill Country in San Antonio for Memorial Day weekend? You were married to Larry, and his girls were young, and Natasha and Sawyer were even younger. Well, in 2003 you asked me if it was OK if you got us a puppy. | |
You had always talked about getting a dog but wanted to have children first. The timing seemed right, but given your allergies, the options were limited. Until I learned about a new breed, well technically a mixed breed, originally developed in Australia to be hypoallergenic guide dogs. | |
I'll never forget you showing me photos of the most incredibly adorable dogs I'd ever seen. The fact Labradoodles were half standard poodle, which was what I had initially thought we'd get, and half Labrador Retriever was amazing. But only you could find the perfect dog from an article in a business magazine. |
Fortune magazine. It was written by Andy Serwer back when he was Managing Editor (he now is Editor-in-Chief of Yahoo! Finance), and you never knew the topic – or angle – of his next piece. Sometimes serious, sometimes amusing, but always astute and worth reading. And, I actually saved that article. | |
Of course, you did. All I know is that starting with that day in the hotel, I was in love, first with the idea of the Labradoodle, then with the puppy pictures they sent us, and then with her. In fact, from literally the moment you and I picked her up at the airport and then came home and gently placed her next to an unsuspecting Natasha who was asleep on the sofa, she became the most loved member of the family. | |
If only people were as good at unconditional love as pets. Anyway, not only are pets a source of love and companionship, but studies – and science – have shown there are proven health benefits . | |
Well, I don't need a study to tell me how much, over the last 18 years, having Woof, and then Oink and Moo, has meant to the girls and me. And although I still find it upsetting to think of Woof's early passing in 2007, and Oink having left us this past summer still breaks my heart, I'm so grateful for all the memories and love that's still there. | |
I do not think we ever forget them. I still remember Mom's family dog, Buttons, a beautiful Irish Setter that Grandma Betty and Poppy Louie would sometimes bring to the house so she could run free in the backyard. She was almost as tall as me, but was very gentle, and always affectionate. | |
That's funny because our childhood dog, Yenta, was anything but affectionate. I know poodles have a reputation of being proud, and although I loved her, she wasn't the most lovable dog around. I just wanted her to be cuddly, but she wouldn't have any part of it. Instead, if a dog could put their nose up in the air and walk off with a royal air about them, that was her. | |
I prefer to think of it as being stubborn. And, independent. Both traits of poodles. And, may explain why she and I got along so well. | |
No comment. Except to remind pet owners that this is National Pet Month. So, what better time to show your pet how much you love them than to celebrate with them? |
Maybe Skin Cancer Advice, But Don’t Expect A Compliment From A Sarcastic Sister
I'll never forget the day. It was an "almost" ordinary day out on the golf course with my mom and dad during the heat of a Long Island summer. Now, if "Long Island" conjures up images of stately manors on the North Shore (think "Great Gatsby") or beachfront mansions in the Hamptons (think Robin Leach and his popular show "Lifestyles of the Rich and Famous"), you can put those out of your head. I'm not talking about some fancy country club golf course, just a regular public course.
I loved the game ever since I learned to play as a teenager, and although I never got to play while at college (Wake Forest, which was renowned for its golf program, with its most famous alumni being Arnold Palmer), I'd try to get out as often as possible when I was home. I wasn't a phenomenal player but had a decent game and natural talent. And most of the time, I hit it pretty straight, so one of the things I enjoyed was walking down the middle of the fairway, pulling my clubs along (no fancy golf carts on this course), appreciating the day and the sport.
On one (very rare) occasion, my sister came back to New York to visit, as she moved out of state as soon as she graduated from business school. She also played golf, but unlike me, who relied on natural ability and played for fun, she worked extremely hard at her game, was overly competitive, and played "business golf". The result was that she was a far better player than me, although I was holding my own on that day.
As Black often says, the scorecard contains only numbers, no editorial. And it would ultimately show that she'd beat me, but as we were each walking up one of the last holes toward our respective balls, in the heat of a late summer afternoon, with the sun at our backs, I was secretly hoping that she'd be proud of me. So, after I hit my fairway shot onto the green, I heard her call out to me, and my hopes were high,
I wasn't sure whether to laugh, cry, or be angry. Or to just roll my eyes as it really was something only my sister would say. And to this day, I'm not even sure if she had even noticed how close I came to beating her and how well I played – "upping" my game driven by her much better game.
But I also know that I can never look down at my very pale legs without laughing just a little at how a lifetime ago (or so it seems), she was so right. Recently, when she treated me to my first pair of Birkenstocks, I stood in the store trying them on, and before she had a chance to say it I told her … Yes, I do look like I have on white hose.
P. S. – I feel it only fair (pun intended) to have a P.S. for a P.S.A. – Long ago, the harm of the summer sun wasn't as well known, but in the years since, we've learned how important sunblock is. Year-round. So, whether you're a redhead who never tans (I used to cycle between being extremely pale and burning red and back again) or someone who does tan, take care of your skin!