This series of animated videos was developed for The Greater Houston Partnership's UpSkill Houston initiative. They're updating their website, but due to popular demand for these videos, we're making them (and the associated copy) available on our site:
Soft skills are key to successful careers.
Certain technical skills may be required for specific careers or in particular industries. But there are other skills that are necessary regardless of industry, career or work setting. They’re becoming more important as technology evolves and changes the way people work. These skills are called soft skills and knowing how to recognize and demonstrate them is crucial.
UpSkill Houston and Red & Black have partnered to highlight many of the soft skills that are key to career success, all of which are transferable between industries, as well as in your personal life. Learn what these skills are, how you can develop them, and how to apply them in career settings.
- WHAT ARE SOFT SKILLS? Employability Skills. 21st Century Skills. Life Skills. Whatever you call them, skills such as problem solving, gratitude and communication are the skills employers continually look for in employees.
- COMMUNICATION SKILLS: Communication affects almost everything and everyone. But do you know what communication really means?
- CREATIVE THINKING: Think creativity only applies to areas like writing, music and art? See where creativity really fits within a business, organization or team.
- CRITICAL THINKING: What exactly is critical thinking? Learn how developing critical thinking skills can help you progress in your career.
- GRATITUDE & APPRECIATION: You might not think expressing gratitude and appreciation are skills that apply in business. But they are skills that can actually drive business success.
- GROWTH MINDSET: The world — and the workplace — are rapidly changing. See what it means to have a growth mindset, and why employers value it.
- PERSONAL FINANCE: See how learning to manage your personal money can affect your performance at work and, by extension, the performance of your workplace as a whole.
- PROBLEM SOLVING: Problem solving means more than just addressing a challenge after it occurs. Learn what else it means and why employers value problem solvers.
- RESEARCH & ANALYTICAL SKILLS: It is more than surfing the internet. Finding accurate and credible information that you can analyze and summarize are highly valuable skills in many jobs and occupations.
- RESUME WRITING: Companies hire people to satisfy a need or help solve a problem, and a resume is a place to highlight the relevant skills you have that meet that need or solve that problem. Learn what to focus on when writing your resume.
- SAFETY MINDSET: Working safely is important regardless of your work environment. Learn why having a safety mindset benefits you, your employer and those around you.
- SILO BUSTING: Many companies operate multiple departments, divisions or groups, which may not always collaborate or work together. Learn what it means to break a “silo” in a work setting and how doing it can improve the workflow around you.
- TEAMWORK: Being able to work on a team is as important in a work setting as it is while playing sports. See what skills can help move a project forward and drive success.
It’s Women’s History Month. Can you guess what Black has in common with Scarlett O’Hara (from “Gone With The Wind”) and the sitcoms “I Love Lucy” and “That Girl”? For the answer, check out one of our favorite posts …
What do the classic movie “Gone With The Wind,” the TV sitcom “That Girl,” and Lucille Ball have in common? At first glance, the answer is easy. They were hugely popular at the time but have stood the test of time as they continue to have fans decades later. Red, a theater major and movie buff, could explain all the “artistic” reasons why, but Black has (as always) a very different perspective.
It has to do with role models and how they can come from the most unexpected places – both real and fictional. Scarlett O’Hara, a heroine from the Civil War, was a fiercely independent woman (even by today’s standards), while Marlo Thomas portrayed “That Girl” as perhaps the first “modern woman”, one living on her own in a big city and pursuing a career vs. a family. But as Black points out to Red in “RED & BLACK … Girls Can Do Anything!,” it’s Lucille Ball that’s the ultimate badass (Black’s word, not Red’s), proving that you can be an amazing actress and comedian while simultaneously being a pioneer in the TV industry and a shrewd businesswoman.
And what better time than Women’s History Month to reflect on how women can inspire other women to do amazing things? After all, Black may not admit to being a role model, but she will admit that her racing a Ferrari has inspired countless girls over the years, and women of all ages are amused when she says, “How hard can it be? Boys do it.”

WHERE DO I START?
The last thing Red wanted to think about when she was in the midst of her crisis was her long-term goals and purpose. Her dreams had just been shattered, and the future was a dark and distant blur. She was barely getting through the day. She’d worry about tomorrow tomorrow. But once things started to settle down, she decided she was ready to think about tomorrow, and the days after that.
HERE’S ONE THING …
Red, like most of us, plans by starting with today. Black encouraged Red to try a different approach. Why not start with the end in mind? Start with what you want your life to look like, and work backward. Black’s Backward Planning Worksheet helps you think about where you want to be rather than where you are now – so you can plan how to get there.


THERE’S SO MUCH MORE!
Having direction in your life will change the way you look at things. It’s the difference between just driving around and driving with purpose. Knowing there’s more than one road to your destination lets you step back and ask yourself, “Am I making good decisions today that keep me pointed in the right direction?” If you aren’t, you make changes. Because life is a journey, not a destination, we created THE BIG PICTURE.

WHERE DO I START?
When a crisis hits, it’s devastating. There’s no sugar-coating it. You ask yourself, why me? Why now? When it happened to Red, she felt like her whole life was collapsing. Her emotions were all over the place, jumping from fear to anger to sadness, mixed with feeling lost and alone. The more she thought about it, the worse it all seemed.
HERE’S ONE THING …
When something bad happens, we just want it to be a bad dream and wake up to how things used to be. We can’t change the past, but we can change our mindset to focus on what we can control. (Not sure you can? Check out Black’s A Control Freak’s Approach To Crisis Management – an amusing but thought-provoking multiple choice questionnaire.) When we do, we make situations better for ourselves and the people around us, as it gives us the focus and confidence we need to get through it.


THERE’S SO MUCH MORE!
We all react differently. What one person sees as a crisis may not be seen the same way by someone else, but that doesn’t make it any less of a crisis to the person experiencing it. The one constant is needing the confidence in yourself and the support of others (no one should face a crisis alone) to make it through to the other side. We created **IT HAPPENS in the hope it will help you, and the people you care about, get through a crisis.