Want good customer service? Good behavior is a good start.
BANTER BITE BACKSTORY: We grew up hearing the expression "the customer is always right," and Red certainly agreed with it; and while Black understood the customer service aspect of it, she did question its impact on employees (why would you "automatically" side with a customer over an employee without knowing the details). And that was before the pandemic changed everything, but especially customer behavior.
Until recently, Red didn't think much about why the customer was "always right," but it reminded her of years ago when Black shared her amusing (or, at least, to Red) version of the Golden Rule, "He who has the gold, rules. "So, wouldn't that also apply to customers? Wouldn't a happy customer be a loyal customer?
As much as Black wanted to get into all the reasons why the cliché of the customer always being right didn't make sense, or even that the concept evolved into focusing on positive customer experiences (the pandemic has resulted in some positive changes and trends), she realized that customers' combative behavior is hurting us all, so what needs to be said is,
I get it. Everyone, myself included, is tired of the pandemic and the associated "politics". Emotions are running high, and tolerance and patience are running low. However, none of that is an excuse for rude or aggressive behavior. The customer is not only not always right. But, can be flat-out wrong. Full stop.
Of course, Red, although not trying to minimize the impact of Black's statement, couldn't help but think of a scene in a movie (a car-related one, no less),
One of my favorite scenes from "Ford vs. Ferrari" is when a rather rude and obnoxious customer tells Christian Bale's character (who's British) that "in this country, the customer is always right" and Bale replies, "yeah, bunch of nonsense."
If you’ve never thought about May Day, don’t worry, most of us haven’t.
BANTER BITE BACKSTORY: Red appreciates that some holidays have historical significance, some have ancient traditions, and some are opportunities for one of Black’s unexpected, but often amusing and clever, comments, but May Day checks all those boxes.
As soon as Black mentioned pole dancing, Red, a lover of movies, immediately thought of “Hustlers.” No, not “ The Hustler,” the 1961 classic with Paul Newman as a small-time pool hustler. Instead, “Hustlers,” the 2019 release with Jennifer Lopez about pole dancing hustlers that showed it took more than a desire to make money, but skill and athleticism.
But Red had no idea the significance of May Day Maypole dancing. When she lived in England, May Day was a bank holiday, and she knew it had a long history that went back to the Celts, but that’s all she knew. Until recently, when she learned it’s an ancient and festive holiday filled with history and folklore, started by the Celts who thought May 1st was the most important day of the year as it separated the year into light and dark.
Which explains the beginning of a celebration of spring with singing, dancing, and bonfires that still continues. However, it doesn’t explain how in the late 19th century, May Day became known as International Workers’ Day to celebrate workers and promote labor rights.
And what about the Maypoles? Well, as Red discovered,
It was during the Middle Ages when the now famous Maypoles were believed to become popular, not only to welcome in spring but as a symbol of fertility, as the pole symbolized male fertility, with baskets and wreaths symbolizing female fertility.
When Red felt the need to share all this history with Black, her sister couldn’t help but respond with,
Although this has nothing to do with May Day, all I can say is “ Mayday. Mayday.” Which, if you do not speak French, is based on m’aider and means “Help me.”
When the news is challenging or life’s stressful, there’s something comforting about Girl Scout cookies. Always has been, which is why we’re rerunning this post from several years ago.
Girl Scouts, though, are about so much more than cookies, as year-round girls learn important life skills, gain confidence, and discover leadership skills. But buying cookies is such a sweet way (sorry, we couldn’t resist) to support the organization. Red’s favorite is the classic shortbread (now known as Trefoils), and Black buys a large assortment and gives them all away.
But hurry! Cookie season ends on March 23.
P.S. - If S’mores and Toast-Yay! are your favorites … make sure you stock up as this is the last year they’ll be available.
Let's play word association. If we say, "Girl Scouts," what's the first word that comes to mind? Ok, what's the second word?
BANTER BITE BACKSTORY: When Juliette "Daisy" Gordon Low organized the first Girl Scout meeting – hoping to create an organization that redefined what was possible for girls everywhere – there was no way for her to know the difference it would make in the lives of millions of girls and their communities.
Many people's first (and sometimes only) image of Girl Scouts is as cookie salespeople – either selling door-to-door or at a make-shift table at a grocery or other store (or having their parents hand you an order form). But if you've been a Girl Scout (both of us have) or know someone who has, you know that Girl Scouts are about so much more.
So, as we celebrate the Girls Scouts being around for over 100 years, we should celebrate the years of fun and friendships, and for helping girls learn important qualities such as responsibility, courage, strength, and independence. Qualities that are as important in 2021 as they were in 1912.
And what better way to celebrate than to buy some Girl Scout cookies? Guilt-free as you're helping a good cause.
Today’s turbulent times for Jews may overshadow the celebration of the Jewish New Year, one of the holiest of the Jewish holidays. Yet, ironically, we feel it should strengthen its significance, as the holiday is a time for reflection on the past and hope for the future.